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Customer Success Specialist
🪐 Join the Future of Work! Malt is Europe’s Leading Freelance Marketplace
Malt connects over 1,000,000+ talented freelancers with 100,000+ companies, transforming work through a tech-powered, human-centered platform.
What Makes Malt Unique?
- A diverse team of 600 Malters across 6 European countries.
- A culture championing equality (50% of our Comex are women) and inclusive growth.
- Backed by top investors, including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI.
- A mission to give everyone the freedom to work differently.
About the Role: Client Activation Specialist (Operations Division)
In the Customer Onboarding team, you’ll serve as the operational backbone for clients during the acquisition pilots phase, ensuring a seamless journey with Malt.
Mission
The Client Activation Specialist ensures the successful and seamless operational launch of new client accounts by:
- Managing initial company setup.
- Onboarding hiring managers.
- Coordinating financing, system integrations.
- Preparing the account for smooth handover to long-term customer admin teams.
Key Responsibilities ✨
- Acquisition pilot phase support: Set up companies for Malt’s first staffings/projects, and onboard hiring managers for platform use (AR validation, PO management, renewals).
- Be fully accountable for the client account setup (continuing throughout the client lifecycle, not just the initial phase).
- Conduct product demos for clients.
- Formalize client-specific processes in Notion (knowledge management).
- Ensure seamless handover to:
- Global / Enterprise / Public
- Managed SMB customer administrators.
- Empower client autonomy byPitching platform benefits, conducting demos to educate clients on independent operations management.
- Partner with Sales Account Executive (SAE):
- Build strong collaboration with SAEs.
- Scale processes:
- Identify pain points and partner with Business Operations & Product Teams to automate solutions.
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About You 🧑🚀
Experience & Skills
- 3–5 years in Customer Experience Management, Operations, or Account Management, with strong business acumen.
- Tech Stack: Comfortable in a product-driven, marketplace environment, with full command of CRM tools.
- Soft Skills:
- Excellent communication and conflict resolution techniques.
- Strengths in managing stakeholders.
- Operational Mindset:
- Proven track record in client interviews, product demos, CRM configuration, and process optimization.
- Languages: Native-level French and English.
How to Join the Mission? 🚀
- First call with Esra (Talent Acquisition Partner):
- Understand your background, aspirations, and questions (30–45 mins).
- Interview with Marion Belhaimer (future manager):
- Deep dive into your experience + role specifics (45–60 mins).
- Home assignment:
- Evaluate your technical skills (assessed by Marion + a Head of Sales).
- Final interview with a C-Level:
- Discuss Malt’s long-term vision.
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Life on Planet Malt 💫
Benefits
- Onboarding: Immersive first week (Paris office) covering culture, products, and services.
- Remote work: Hybrid (3 days office / 2 days home-office).
- Annual leave: 30 days/year.
- Sabbatical: 1 month paid sabbatical after 3 years.
- Stock options: Entitlement for all Malters.
- Health insurance: Provided by Bupa (rewards healthy lifestyles).
- Cycle to work scheme: Save on bikes/equipment.
- Season ticket loan: Subsidized public transport.
- Pension: Malt contributes 5% via Aviva.
- Dog-friendly office: In central London!
- Free books: Request books (no need for approval);
🚀 We’re Open to Everyone!
Malt excludes discrimination based on age, gender, sexual orientation, ethnicity, religion, or disability. We recruit based on skills, experience, and potential.
- Background screening may apply for shortlisted candidates. (Candidate privacy policy).
Why Malt?
이유: "Ambition is the Way"! Your unique value is what it’s all about—AI assists, but your Talent Acquisition team makes the final call.
Ready to help shape the future of work? Your next chapter starts now! 🪐
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