Jobgether
Customer Success Specialist (Evening schedule)
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Customer Success Specialist (Evening schedule)
Customer Success Specialist (Evening schedule) - United Kingdom
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Evening schedule) based in United Kingdom.
As a Customer Success Specialist, you will play a key role in delivering high-quality, personalized support to premium customer segments within a fast-paced digital environment. Working evening hours, you will engage directly with users to enhance their experience, build strong relationships, and ensure long-term satisfaction and retention. This role combines customer support, retention, and upselling activities, requiring a proactive and empathetic approach to user interaction. You will act as a trusted point of contact for customers, helping them navigate the platform, resolve issues, and discover new features and opportunities. This is an excellent opportunity for a communicative and customer-focused professional who thrives in dynamic, performance-driven environments.
Accountabilities
- Provide high-quality, personalized support to VIP and premium customer segments, ensuring a positive and engaging user experience.
- Handle retention-related tasks and collaborate closely with retention teams to improve customer loyalty and engagement.
- Promote platform activities such as tournaments, quests, promotions, and interactive features to increase user participation.
- Conduct user interviews and gather feedback to better understand customer needs, preferences, and satisfaction drivers.
- Support users in resolving issues, including objections handling and assistance with verification processes when needed.
- Identify opportunities to upsell additional services and encourage users to upgrade to higher-tier VIP segments.
- Maintain strong product knowledge and continuously stay updated on new features and offerings.
- Work toward defined performance KPIs, ensuring high levels of customer satisfaction and engagement.
- Operate on a fixed evening schedule (18:00–02:00 Kyiv time, Monday to Friday).
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Requirements
- Fluent English communication skills, both written and spoken.
- Strong customer communication abilities, including experience handling objections and difficult conversations.
- Ability to engage and motivate customers while clearly presenting product value and benefits.
- High emotional intelligence, empathy, and resilience in handling challenging customer situations.
- Strong organizational and time management skills with the ability to meet deadlines and performance targets.
- Willingness to learn new tools, adapt quickly, and continuously develop professional skills.
- Experience working in customer-facing roles such as Customer Support, Customer Success, or Sales is considered essential.
- Previous experience in iGaming or similar industries is considered a plus but not required.
Benefits
- Fully remote position with the flexibility to work from anywhere in Europe.
- Fixed evening schedule providing structure and work-life balance.
- Official employment in Ukraine or Poland with full administrative and legal support.
- 20 paid vacation days and sick leave in accordance with company policy.
- Medical insurance with access to top-tier healthcare providers and mental health support.
- Monthly flexible benefits budget for personal interests, hobbies, or wellness activities.
- Access to training programs, workshops, corporate English classes, and a learning development budget.
- Participation in team events, workshops, and corporate activities.
- Career development opportunities with clear growth paths, mentoring, and performance reviews.
- Open, collaborative, and non-bureaucratic work culture focused on autonomy and continuous improvement.
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How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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