Medtronic
Customer Success Specialist
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Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Would you like to work for a rapidly growing international healthcare company? We are looking for a Customer Success Specialist to join our Acute Care & Monitoring (ACM) Operating Unit! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join Medtronic where we appreciate your talent, experience, and passion for your work. You can count on professional and personal development, exciting challenges, and a dynamic environment.
For this remote position, you will be expected to be based within a Western European country.
As the ACM Customer Success Specialist Western Europe, you will help redefine the customer experience by driving product availability through data-driven insights, cross-functional collaboration, and proactive supply chain management. Operating at the intersection of supply chain, sales, and customer success, you will anticipate challenges, optimize forecasts, and transform complexity into clear, timely communication. Partnering with the Customer Success Manager, you will contribute to innovative mid- and long-term initiatives that elevate services and shape the future customer journey within a fast-paced, diverse, and truly international environment.
Responsibilities
- Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities
- Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction
- Collaborate closely with supply chain, sales, marketing, and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels
- Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions
- Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management
- Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch
- Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes
- Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience
Required Knowledge and Experience
- Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field
- At least 1 or 2 years of experience in a similar role, preferably within the medical device industry
- Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables
- Proficiency in English (reading, conversation, and writing); additional European languages are a plus
- Strong analytical, organizational, and project management skills with a focus on execution excellence
- Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment
- Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization
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Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
- Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
- Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process.
- Any such requests are not legitimate.
- If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
- If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package.
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range
Belgium: 54,160.00 EUR - 81,240.00 EUR | France: 39,200.00 EUR - 58,800.00 EUR | Germany: 51,200.00 EUR - 76,800.00 EUR | Greece: 24,000.00 EUR - 36,000.00 EUR | Ireland: 38,160.00 EUR - 57,240.00 EUR | Italy: 33,440.00 EUR - 50,160.00 EUR | Netherlands: 43,200.00 EUR - 64,800.00 EUR | Portugal: 24,000.00 EUR - 36,000.00 EUR | Spain: 29,600.00 EUR - 44,400.00 EUR | United Kingdom: 35,200.00 GBP - 52,800.00 GBP
About Us
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives.
Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
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We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…
- Build a better future, amplifying your impact on the causes that matter to you and the world
- Grow a career reflective of your passion and abilities
- Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
- Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
- Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
- Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
- Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.
For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com
To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com
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