Bosch Group
Customer Supply Chain Apprentice
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Customer Relations Specialist – Supply Chain & Logistics (Apprenticeship)
About Bosch
Do you want your ideas to shape the technology of the world’s future? At Bosch, we innovate across mobility solutions, consumer goods, industrial technology, and energy and building technology—improving lives globally.
The Bosch Group operates four key sectors:
- Mobility Solutions
- Industrial Technology
- Consumer Goods
- Energy and Building Technology
We employ over 420,000 associates in 128 countries, with 85,000 in R&D, including 44,000 software engineers. In the UK and Ireland alone, over 6,000 colleagues contribute to our mission.
The Role
As a Customer Relations Specialist (Supply Chain & Logistics) for an 18–24 month apprenticeship, you will be the interface between customers and Bosch’s central logistics organisation. Your responsibilities include:
Key Responsibilities
- Coordinate all aspects of logistics with customers, covering:
- Replenishment processes
- Transport management
- Warehouse operations
- Proactively track and monitor customer orders and delivery dates to ensure high customer satisfaction
- Manage complex customer requirements, from implementation to follow-up and project leadership
- Administer and maintain automated 2-Way Electronic Data Interchange (EDI) between Bosch and customers, including orders, confirmations, and associated documentation
- Collaborate closely with the sales team to align logistics solutions with customer needs
- Monitor stock levels, investigating and proactively resolving discrepancies
- Develop and analyse KPIs to identify performance trends and implement corrective measures
- Drive supply chain improvements through digitalisation, automation, and process optimisation
- Leverage data tools (e.g., Power BI, Power Automate) to generate actionable recommendations
- Maintain excellent customer relations, ensuring smooth and responsive communication
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Qualifications & Person Specification
Ideal Background
- Education: Bachelor’s/ Master’s degree in Supply Chain Management, logistics, or a related field
- Technical Aptitude: Eager to learn about:
- AI solutions
- Automation and digitalisation
- Data analytics
- Customer-Focused Mindset: Passionate about customer service and excellence
- OrganisationalSkills: Highly structured, methodical, and proactive
- Communication & Influence: Ability to ** reconcile across multiple hierarchy levels**, including negotiation and clear presentations
- Analysis & Innovation: Strong data interpretation skills, preferably comfortable with:
- Microsoft Power BI
- Microsoft Power Automate
- Proficiency: Fluent command of English (written & verbal), complemented by strong Microsoft Office skills
- Technical Exposure: Beneficial but not required:
- SAP experience
- Experience with Power Apps or supply chain software
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Attributes & Soft Skills
- Self-motivated and adaptive, balancing independent work and strong collaboration
- Multitasking & flexibility to manage fast-paced logistics demands
- Willingness to travel (domestic and international, as required)
- Interest in engineering, innovation, or the automotive sector
- GCSE requirements (maths and English): Strong Grade 4 (C) or above in both subjects
- Eligibility criteria: Candidates must:
- Be UK residents, currently residing in England for at least 50% of the year
- Have lived in either the EU or UK consecutively for the past 3 years
- Hold the right to live and work in the UK from the start date and beyond
Benefits
Bosch offers a competitive benefits package to support your career growth:
✔ Competitive salary with pension contributions ✔ Annual bonus ✔ Health cash plan ✔ Life insurance benefit ✔ Additional discounts and perks
Additional Information
This role begins as soon as possible (ASAP) and is fixed-term (18–24 months), tied to the length of your apprenticeship training. Apprenticeship studies may be offered partially remotely but will require a **minimum of 2–3 hybrid working days weekly in the Nuneaton office.
Legal Entity: Robert Bosch Ltd
To apply, ensure you meet all eligibility criteria and meet the GCSE maths & English requirements. Thank you for your interest!
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