Wolseley Group
Customer Support Administrator
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Salary:
Competitive Salary + Commission + Excellent Benefits
Customer Support Administrator - Dartford Kent – CP Hart - Hybrid Role
So, who are we? We are C.P. Hart part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave 24 days (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts.
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We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Support Administrator based in Dartford Kent you’ll be responsible for:
- Managing the product ordering and delivering for selected key accounts.
- Placing purchase orders (P/O's) with suppliers, filing order confirmations, managing the delivery of the P/O's and answering queries on price.
- Maintaining records of customer and supplier communications on Bistrack sales order and P/O’s notepads.
- Answering customer service queries, including damage, fault, missing part and spare part requests.
- Maintaining a database of customer service queries and raise replacements orders.
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This role is a full time, permanent position, 37.5hrs per week, Monday-Friday, office based role with hybrid working 3 days in the office and 2 days from home 09:00-17:30 with 1 hrs break. No weekend required.
And here’s what we’d like you to have:
- Background in sales or customer support or trade counter.
- Customer service experience.
- Clear communicator on phone and email.
- Microsoft Office proficient.
We look forward to receiving your application!
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