TipTopJob
Customer Support Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Customer Support Advisor (Engineering)
Location: Sheffield, S4
Salary: Circa GBP30,500 + Profit Share Bonus + Excellent Benefits
Job type: Permanent, Full Time : Monday to Friday, 7:30am to 4:30pm
At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service.
We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team.
Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge.
About The Role
You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Responsibilities Will Include
- Responding to customer enquiries by phone and email
- Preparing quotations and following up with customers
- Processing customer orders and monitoring progress
- Supporting customers with product selection and technical queries
- Working closely with our external sales engineers to deliver excellent customer service
- Building long-term relationships with customers across a range of manufacturing industries
- Keeping customer information and sales records up to date
About You
We're looking for someone who enjoys working with people, solving problems and providing excellent customer service.
You'll Ideally Have
- Experience in a customer service, sales support or internal sales role
- Excellent communication skills and a confident telephone manner
- Strong organisational skills and the ability to manage multiple priorities
- Good IT skills, including Microsoft Office
- A positive, proactive and team-focused approach
Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you'll get in return
- Competitive salary
- Annual profit share bonus (subject to qualifying criteria)
- Private medical insurance
- Company pension
- Group life assurance
- Enhanced holiday allowance
- Full product training and ongoing development
- The opportunity to build a long-term career with a respected and growing international engineering business
If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you.
Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills