Concentrix
Customer Support Advisor
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Customer Support Advisor
Join Concentrix Today!
Experience the power of a game-changing career.
Are you passionate about helping others and have a knack for communicating and problem-solving? If you’re tech-savvy and thrive on efficiency, this could be your calling!
We’re expanding our Customer Service team at Concentrix and are on the hunt for team players and go-getters to join us at our bustling Falkirk Site.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, across over 70 countries.
About the Role
As a Customer Support Advisor, no day is the same. You’ll:
- Diversify your experience by dealing with, diagnosing, and solving a range of customer issues and queries.
- Support customers with bills, technical queries, payments, billing problems, and service-related guidance.
- Guide customers through products or features and help them optimise their use.
- Achieve and exceed sales, productivity, and customer satisfaction targets.
- Identify sales opportunities through lead generation.
As the first point of contact, you’ll engage in dynamic, diverse conversations, listening to customers’ needs, challenges, and goals, and positively guiding them towards service excellence.
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Key Responsibilities
- Communicate effectively, hearing what is not being said, and offering proactive solutions with empathy.
- Maintain excellent customer experiences or improve them where possible.
- Achieve and surpass defined performance targets.
- Navigate multiple systems efficiently and use cutting-edge technology. -þ
Requirements
To thrive in this role, you should:
- Be fluent in English (oral and written).
- Be flexible to work shifts between 7:45 AM and 9 PM (Monday to Sunday).
- Have a minimum of 6 months’ continuous customer service experience (even if not listed, we encourage applications—see Can I Apply? below).
- Commit to 100% training attendance to ensure full role readiness.
- Embrace technology and have proficient computer and systems navigation skills.
- Be a natural at interpersonal communication and problem-solving.
Career Growth & Personal Development
This is a full-time, onsite position designed to expand your career while building lasting professional relationships. Concentrix will provide:
- Comprehensive training and cutting-edge technology tools.
- Ongoing support to help you succeed.
- A chance to develop “friends for life”—what’s better than that?
Can I Apply?
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We understand life doesn’t always fit neatly into a job description. If you feel you don’t meet every requirement exactly, we still encourage you to apply. We’ll do our best to match you with the right role—even if it’s not this one.
What’s In It For You?
You’ll receive benefits that reflect your lifestyle and ambitions:
- Competitive pay:
- £12.75 per hour
- £26,520 per year (annually)
- 40-hour permanent contract with 28 days’ paid holiday per year.
- Month-by-month pay flexibility.
- Discounts:
- Home Broadband
- Mobile phone plans (you + five nominated contacts)
- TV packages
- PUREGYM memberships
- Incentive rewards for top performers, including:
- Amazing regular prizes
- Local & national supplier benefits partners
- Employee discounts with trusted local and national suppliers.
- Refer a Friend scheme – up to £600 per successful referral + additional monthly incentives.
- Free healthcare cover for you and dependents (after one year).
- Onsite car parking.
This role empowers you to be the best version of yourself.
Ready to Thrive? Get On Board!
If this sounds like your next big career move, apply today. 440,000+ professionals around the world call Concentrix their employer of choice—will you join them? Apply now!
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