CCA Recruitment Group
Customer Support Advisor
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Role: Customer Support Advisor
Location: Altrincham fully office based
Salary: £26,228 + bonus (up to £1200 per year) + benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks
Essential - we need telco experience
This is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.
- Do you have experience working in a contact centre team speaking to existing customers?
- Have you experience within billing, tech support & customer excellence?
- Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Support Advisor
- Manage Customer expectations and develop relationships.
- Talking to customers about any queries with their contract.
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
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Key Skills and Experience for this Customer Support Advisor
- Previous experience of using company systems
- Previous experience of working with customer facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact areas inc billing, tech support
- Ability to plan and prioritise multiple activities
- Good problem solving skills with experience of resolving complex problems
- Experience in customer services excellence, with a clear focus on providing excellent customer service
- Experience in working collaboratively with internal and external teams
Please follow the link to apply for this Customer Support Advisor role based in Altrincham.
We are also hiring for Complaints Specialist roles for more information, please email me: sophieg@ccarecruitment.com
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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