LiveScore Group
Customer Support Advisor
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Customer Support Advisor – LiveScore Group
Location: Stoke-on-Trent (ST1)
Training Period
Training will be conducted Monday to Friday, 9am to 6pm for the first four weeks.
Working Hours
- 40 hours per week, 5 days out of any 7
- Daily shift: 8 hours (7:50am – 2am, flexible around key events)
Remuneration Package
- £26,695 starting salary
- Up to 20% annual company bonus and unsociable hours allowance (where applicable)
- Office-based first (4 months probation/training) for face-to-face support & mentoring
- Hybrid working (2 days in-office) after successful probation
The Role
Why this role? At LiveScore Group, we’re seeking motivated, personable Customer Support Advisors to shape a world-renowned Award-Winning Support Team.
This opportunity is ideal if you’re: ✔ Enthusiastic – bringing a passion for delivering great service ✔ Empathetic – transforming challenging situations into positive customer experiences ✔ Resilient – thriving in a fast-paced, dynamic environment
No prior sports or betting knowledge required – we’ll provide full training! 🔹 Sports in the background 24/7 – fuel your passion while you work 🔹 A flexible role with rewarding unsociable hours pay
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We’re proud to support three iconic brands: 🏆 LiveScore 🎲 LiveScore Bet 🏃 Virgin Bet
As part of LiveScore Group, we lead with innovation, diversity, and a fan-first mindset. Our team is driven by values like adaptability, collaboration, and curiosity.
Key Responsibilities
- Respond professionally to inbound Live Chat, Email & Phone queries across all LiveScore brands
- Deliver exceptional customer experiences, meeting compliance & efficiency standards
- Communicate clearly, thoughtfully, and promptly with customers
- Multi-task between multiple customer contacts efficiently
- Probe & investigate enquiries to understand & resolve underlying needs
- Handle conflict & complaints with commercial awareness
- Upsell/cross-sell products/services where appropriate
- Stay up-to-date on company products/policies to provide accurate answers
- Collaborate across departments to boost customer satisfaction & retention
- Classify customer contacts to support business improvements
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Skills, Knowledge & Experience
- Fluency in English (speaking & writing)
- Exceptional listening & interpersonal skills
- Strong problem-solving & critical thinking
- IT literacy with excellent written communication
- Flexibility, drive, & enthusiasm for growth
What We Offer
Benefits Package
✅ Company Performance Bonus ✅ Hybrid working with flexible arrangements ✅ Private Healthcare + Employee Assistance Programme ✅ Enhanced Family Leave:
- Maternity/Shared Parental/Adoption: 6m full pay + 6m half pay
- Paternity: 4 weeks full pay ✅ Subsidised gym membership ✅ Life Assurance (up to 3x salary) ✅ Contributory Pension Plan ✅ Daily snacks, premium coffee & soft drinks ✅ Regular team socials
Don’t worry if you don’t tick every box! If you’re passionate and have relevant experience, we’d love to hear from you.
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