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Customer Support Advisor
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Customer Support Advisor
Customer Service Advisor – Spreadex
About Us
Spreadex has been a trusted name in sports and financial spread betting for over 25 years. Since expanding into fixed odds betting (2010) and CFD trading (2017), we remain the only global operator to offer all these services under a single brand.
Following a quarter-century of sustained profitability, we’re entering an exciting new phase of growth across both our sports and financial divisions. This ambitious expansion is backed by a significant increase in marketing investment and the recent acquisition of Sporting Index.
This role offers a unique opportunity to join a dynamic and growing team at our vibrant St Albans office, just outside London. The position offers a hybrid working model, combining office-based and remote work.
Our office is based in St Albans, Hertfordshire, with a fast and simple commute from London and the surrounding areas:
- 20 minutes by direct train from London St Pancras/Kings Cross
- Regular services from Farringdon, City Thameslink, and Blackfriars
- Easy access from the M1, A1(M), and M25
About The Position
As part of our continued expansion, Spreadex is looking to hire a Customer Service Advisor to join their modern offices in St Albans, Hertfordshire. To support our growth, we are expanding the customer support department, which now operates across extended hours (seven days per week), assisting with:
- Queries
- Bet placements
- New account setup
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This role includes full training across our products and services. Successful candidates should have:
- A pre-existing passion for sports
- A detailed awareness of major sporting events
- A good understanding of:
- Mechanics of sports spread betting and fixed odds betting
- (Desirable) Financial market basics (not required but beneficial)
Job Details
- Salary: £22,000–£28,000 per annum (negotiable)
- Bonus: Yearly bonus scheme
- Working Model: Hybrid (3 days office-based, 2 days remote)
- Availability: Evenings, weekends, and bank holidays (due to live sporting events)
What Will You Be Doing?
As a Customer Service Advisor, you will support both business functions, contributing to growth with your expertise in client interaction.
Key Responsibilities
- Answer all incoming client queries via live chat/telephone quickly and professionally.
- Develop strong product knowledge, including pricing and business rules.
- Take full ownership of queries, resolving them by following internal processes (within set service levels).
- Collaborate on automation/self-service tools to improve efficiency.
- Feed back client feedback directly to product/service improvement teams.
- Support new account openings during evenings/weekends.
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About You
We’re looking for a customer-focused professional with:
- A ** keen interest in sports** (wider than just personal preference).
- A commitment to delivering outstanding customer service.
- Empathy, proactivity, and open-mindedness in querying resolution.
- Strong numeracy, literacy, and commercial awareness.
- High typing speed and accuracy for efficient customer interactions.
- Availability to work evenings/weekends (7 days a week, including bank holidays).
- Eligibility for flexible part-time hours (aligned with busiest periods).
Benefits
- Competitive salary & annual bonus
- Hybrid working model
- 25 days holiday (rising to 30 days after 2 years)
- Enhanced parental leave
- Contributory pension scheme
- Private medical insurance
- Discounts on:
- Gym memberships
- Travel
- Cinema tickets
- Sabbatical leave after 10 years of service
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