Concentrix
Customer Support Advisor
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Customer Service Advisor – Public Transport Compensation Claims
About the Role
We’re Concentrix, a global technology and services leader that powers the world’s best brands today—and into the future. Humancentered, tech-powered, and intelligence-fueled, we design and deliver fully integrated, end-to-end solutions at speed and scale.
Are you detail-oriented, reliable, and passionate about customer service? We’re looking for experienced professionals to join our Public Transport team, helping ensure customers receive the best level of service with your support.
Interested? Apply now—and contribute to our mission of supporting partnerships for the brands you interact with every day, across 70+ countries.
The Opportunity
Join a company where you can grow your career while making meaningful connections. We provide:
- Cutting-edge training and support
- Flexibility to develop professionally alongside trusted colleagues
- The tools and technologies to excel in your role with confidence
Work with purpose: Be a driving force in the public transport industry, directly impacting customer satisfaction through accurate delay compensation claims.
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What You Will Do
As a Customer Service Advisor, you’ll:
- Review and process compensation claims for customers experiencing delays of 15+ minutes
- Navigate multiple systems to verify claims, check journey data, and validate tickets
- Communicate professionally with customers (via email and letters) and colleagues
- Compose clear, well-structured emails addressing customer claims
- Stay updated on policy briefings to adapt to an evolving work environment
- provide assistance for vulnerable customers/travellers, ensuring inclusivity
- Maintain precise, detail-oriented processing to minimise errors
Your Qualifications & Experience
Required
- Strong Microsoft Office proficiency
- System navigation skills for data checks and administrative tasks
- Exceptional verbal and written communication abilities
- Clear, professional email writing for customer correspondence
- Flexibility and adaptability in fast-moving operations
- High attention to detail, combined with reliable time management
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Bonus Points if You Have
✔ Experience in customer service or a support-related field ✔ Familiarity with delay compensation processes and customer claims ✔ Administrative/data entry experience (or customer support experience) ✔ Ability to work independently and manage priorities in a dynamic environment ✔ Proven track record of maintaining accuracy in high-detail tasks
Working Arrangements
- Standard hourly rate of £12.63 (perpetual salary: £26,520 p.a.)
- Flexible schedule: 40 hours/week, distributed Mon–Sun, 7am–8pm.
About Us
We’re an equal opportunity employer, proud of our globally unified team and inclusive ethos. All hiring is based on job requirements without consideration to: 🔹 Race, age, gender identity 🔹 Sexual orientation, religion, ethnicity 🔹 Family/parental status, national origin, disability
In accordance with UK law, only applicants eligible for UK work are considered for this role.
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