TradeHelp Network
Customer Support Advisor
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Company Description
TradeHelp Network supports homes, installers, and larger organizations by delivering choice, quality, and value in home improvement and trade services. The company provides homeowners with access to trusted, accredited installers, flexible payment options, and competitive finance rates. Installers benefit from a buying network that offers free mobile software, group purchasing savings, third-party benefits, and installations on finance. TradeHelp Network also delivers bespoke procurement solutions that identify savings and improve efficiency for larger organizations. For more information, visit www.tradehelp.co.uk, email info@tradehelp.co.uk, or call 01978 666887.
Role Description
The Customer Support Advisor is a full-time, on-site role based in Wrexham. This role involves responding to customer and installer inquiries via phone, email, and other channels, ensuring timely and accurate information is provided. The advisor will resolve issues, guide clients through available services and tools, and support them with account-related questions and finance options.
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Day-to-day tasks include:
- Logging and tracking support requests
- Maintaining detailed records in internal systems
- Escalating complex issues when needed
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The advisor will collaborate with internal teams to improve the customer experience and contribute feedback on processes, tools, and communications.
Qualifications
- Ability to maintain high levels of Customer Satisfaction and deliver consistent, professional Customer Support.
- Experience with direct Customer Contact, including handling inquiries, resolving issues, and managing follow-ups.
- Strong Communication skills, both written and verbal, suitable for phone, email, and digital channels.
- Capability in Client Counseling, including explaining products, services, and payment options in a clear and supportive manner.
- Attention to detail, accurate data entry, and basic proficiency with customer support or CRM software.
- Ability to work collaboratively in an on-site team environment in Wrexham and manage workload in a fast-paced setting.
- Prior experience in customer service, support, or call center environments is beneficial; experience in home improvement or trade sectors is an advantage.
- GCSEs or equivalent education; further qualifications in customer service or related fields are a plus.
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