Red Door Recruitment
Customer Support Advisor – Sports Industry
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Customer Support Advisor – Sports Industry
Customer Support Advisor (Hybrid Role)
We are recruiting a Customer Support Advisor to join a successful and growing company based in St Albans.
Is This the Role You Are Looking For?
If this role aligns with your interests, read on for more details and apply today.
Our client is one of the leading players in their field, renowned for their high levels of customer service. The company maintains a friendly, sociable culture with a relaxed yet professional atmosphere.
About the Role
As a Customer Support Advisor, you will:
- Respond to all incoming client queries via live chat, telephone, or email
- Take full ownership of queries and guide them to a resolution.
Important Note: This role is fully office-based for the first six months, transitioning to a hybrid model after training:
- 3 days in-office
- 2 days working from home
Salary & Benefits
| Benefit | Details |
|---|---|
| Salary | £25,000 – £30,000 (dependent on experience) |
| Hours | Rotating schedule across 7 days, including evenings and weekends |
| Shift details: | |
| Earliest Start | 7:30am |
| Early Shift | 7:30am – 4pm |
| Mid Shift | 11:30am – 8pm |
| Late Shift | 1:30pm – 10pm |
| Alternating Weekends | One on-call week, followed by one off |
| Holidays | 25 days (increasing to 30 days after 2 years) |
| Pension | Contributory pension scheme |
| Insurance | Life insurance (4x salary) and private medical insurance |
| Discounts | Gym, travel, and cinema discounts |
| Parking | Free parking |
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Key Responsibilities
Your primary duties will include:
- Responding to customer queries efficiently and professionally via:
- Telephone
- Live chat
- Developing proficiency in product knowledge, including pricing and business rules
- Taking full ownership of queries to ensure stock resolution
- Creating automation and self-service help tools to streamline customer support and future-proof business operations
- Answering inbound calls within specified service levels, adhering to internal processes
- Supporting with new account openings
- Contributing to product and service improvements by gathering and reporting direct customer feedback
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Requirements
The employer is seeking candidates with:
- Experience in an office-based Customer Service role, with a strong emphasis on:
- Being timely and responsive
- Good sporting interest and current knowledge of major sports and events
- Strong numeracy and literacy skills, with commercial and financial awareness
- Availability to work evenings and weekends to cover live sporting events (including Bank Holidays), as this team operates 7 days a week
We are Committed to Equality, Diversity and Inclusion
Red Door Recruitment encourages equality, diversity, and inclusion and is dedicated to eliminating unlawful discrimination. Further details available on our website.
Note: Due to high application volume, only shortlisted candidates will be contacted.
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