Voice of the Customer Advocacy

• You'll act as the direct link between our UK users and our product teams.
• When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day.

Continuous Support Optimization

• You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks.
• You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Requirements

Essentially, to ensure you succeed in this role you’re going to need:

Elite English Language Proficiency

• Fluency in English at a minimum C1 level (or Native) is mandatory.
• You must possess flawless written and verbal communication skills, with a keen eye for tone of voice, UK spelling, grammar, and punctuation.

Proven Customer Support Experience

• Background in digital customer support, customer success, helpdesk, or a similar client-facing environment, ideally supporting international or Western markets.

Excellent Written & Chat Capability

• Outstanding speed, accuracy, and composure in live chat environments, with the ability to manage multiple conversations simultaneously without losing quality.

Analytical & Tech-Savvy Mindset

• The ability to quickly learn complex internal tools, navigate database admin panels, and systematically troubleshoot technical problems.

High Resilience & Ownership

• A positive, proactive attitude with a strong sense of personal responsibility for solving a customer's problem end-to-end, even during peak volume hours or under tight targets.

Strong Collaboration & Team Spirit

• A cooperative attitude, willingness to learn, and comfort working in a fast-paced, highly communicative, and globally distributed team setup.

It Will Also Help You To Have

• Experience working with customer support metrics and platforms such as Salesforce, Zendesk, Zowie, or Admin panels.
• Prior experience in a high-growth SaaS, fintech, or digital marketplace scale-up.
• Familiarity with the UK hair, beauty, or wellness industry landscape.

Some Of The Polish Benefits We Offer Are

• Fully remote position – We take pride in being a globally distributed, remote-first team;
• Private medical care from Allianz Health (subsidized by Booksy);
• Life insurance from Uniqua (covered by Booksy, employee cost- 1 PLN);
• Multisport card (voluntary and unsubsidized, diverse packages to choose from);
• Online consultations with Psychologist Booksy (fully subsidized by the company);
• Access to English online language training (Speexx);
• Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers);
• Happiness Team initiatives.

Our Diversity And Inclusion Commitment

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

How AI Helps Us Find Great People

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.