Bupa UK
Customer Support Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Assistant
Customer Support Assistant
Location Oakcroft House Care Home, Oakcroft Road, West Byfleet, Surrey KT14 6JG
Salary £27,590 – £35,163 per annum
Contract Permanent, 37.5 hours per week
Employer Bupa – We make health happen
About the Role
Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence, and honouring choice to help our residents live their best lives.
As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home using the correct systems and ways of working.
This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team.
Key Responsibilities
- Provide a professional, efficient, and friendly front-of-house service to residents, relatives, and visitors.
- Maintain accurate administrative records and ensure smooth reception, bookings, and information management.
- Offer prompt and effective support to the Home Manager and staff team.
- Process and update residence contracts and related paperwork with attention to detail.
- Use Bupa’s digital systems to maintain records, schedule appointments, and manage administrative tasks.
- Ensure the reception area is welcoming, clean, and Organised at all times.
- Handle complex and sensitive enquiries with empathy and discretion.
- Work as part of a team to deliver consistent and high-quality care support services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
(Note: This role may require weekend working.)
Skills & Experience Needed
-
Desirable:
- Experience in customer service, reception, or administrative roles.
-
Experience with:
- Payroll administration and employee-related record-keeping.
- Admin procedures, conflict resolution, and document handling.
- Microsoft Office applications (Microsoft Word, Excel, Outlook).
-
Essential:
- Strong interpersonal and communication skills (written and verbal).
- Ability to build and maintain professional relationships with colleagues, residents, and external contacts.
- Exceptional telephone manner and problem-solving abilities.
- Attention to detail and the ability to prioritise a varied workload under pressure.
- Flexibility, initiative, self-motivation, and adaptability.
- Experience working in a fast-paced or caring environment would be beneficial.
Benefits
Our benefits are designed to support your overall wellbeing through Viva, our global wellbeing programme, covering mental, physical, financial, social, and environmental aspects.
Key Perks Include:
Health & Wellbeing
- My Healthcare: Free 24/7 access to GP appointments, physiotherapy, and mental health support.
- £350 Annual Healthcare Allowance to spend on approved Bupa services.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Finances & Flexibility
- Wagestream: Early access to up to 40% of your pay within minutes.
- 28 days paid holiday + enhanced holiday benefits at milestones.
- Interest-free Annual Travel Loan for public transport season tickets.
- Reasonable sick pay (in addition to statutory sick pay).
Work & Life Support
- Free meals on every shift.
- Parental Leave Schemes: Covering birth parents, adoptive parents, and co-parents.
- Menopause Support Plan: Access to medical guidance and support.
Discounts & Rewards
- Discounts on Gyms and Fitness Facilities across the UK.
- Rewards for Long Service: E-cards, extra holiday days, and bonuses at milestones.
Why Join Bupa?
We are a health insurer and care provider with a clear mission: to help people live better every day. With no shareholders, our customers and employees are at the heart of everything we do.
Our people are united by a shared purpose: making health happen.
- We champion diversity, inclusion, and employee well-being.
- You’re encouraged to be "You at Bupa" – bringing your unique experiences and perspectives to work.
- We are a Level 2 Disability Confident Employer, ensuring fair recruitment, reasonable adjustments, and interview opportunities for disabled applicants.
Please note: This role is not eligible for the UK's Points Based Immigration System for employer sponsorship.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location