Bupa
Customer Support Assistant
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Customer Support Assistant
Job Description: Customer Support Assistant
Oakcroft House Care Home Oakcroft Road, West Byfleet, Surrey KT14 6JG Salary: £27,590 – £35,163 Hours: Permanent 37.5 hours per week We make health happen
Here at Bupa, we support people when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence, and honouring choice to help residents live their best lives. You’ll help make health happen by:
About the Role
As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and uphold the highest standards of administration for the Care Home while adhering to correct systems and processes. This role ensures smooth day-to-day operations, excellent customer service, and effective team support to the Home Manager and wider team.
Key Responsibilities
- Maintain a welcoming and efficient front-of-house service
- Ensure compliance with administrative standards and Care Home protocols
- Support the smooth operation of day-to-day home activities
- Assist management and staff with administrative tasks
- Provide strong, person-centred support to residents, visitors, and colleagues
Requirements
Desirable experience or skills include:
- Experience in customer service, reception, or administrative roles
- Payroll administration and employee record management
- Proficiency in administrative processes and procedures
- Strong experience with Microsoft Office (Word, Excel, Outlook)
- Ability to build and maintain relationships
- Strong interpersonal and communication skills (written, verbal, telephone-based)
- Attention to detail
- Independence, flexibility, and initiative
- Time management and ability to prioritise tasks
- Courteous telephone manner with excellent communication skills
- Willingness to work weekends if required
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Benefits
Our benefits are designed to support your health, flexibility, and wellbeing:
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Viva (global wellbeing programme) covering:
- Mental & physical health
- Financial & social support
- Environmental considerations
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My Healthcare – Free access to:
- 24/7 advice & treatment (including remote GP appointments, physiotherapy, and mental health support)
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Annual healthcare allowance, approximately £350, redeemable against Bupa products
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Wagestream – Early wage access (up to 40% of earnings)
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28 days holiday
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Sick pay scheme (additional support beyond statutory requirements)
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Long-service rewards (extra holidays, ecards, and money for milestones)
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Free meal on every shift
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Interest-free annual travel loan for public transport/train tickets
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Choice of Bupa pension plans
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Parental leave schemes (for birth parents, co-parents, and adoptive families)
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Menopause Plan (support, advice, and self-managed treatments)
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Access to gym discounts across the UK
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Why Join Bupa?
At Bupa, we are a shareholder-free health insurer and provider, committed to one simple purpose: helping people live longer, healthier, happier lives.
We encourage everyone to "Be you at Bupa"—our diversity and inclusion values mean everyone is respected, trusted, and empowered.
- Be part of a mission-driven team—our caring culture puts customers and their families first.
- Innovate and challenge—collaborate with like-minded colleagues who prioritise exceptional care.
- Work anywhere, anytime—with flexible working and community support structures.
- A responsible environment—we champion sustainability and genuine purpose.
We are a Level 2 Disability Confident Employer and aim to offer interviews to anyone meeting stated criteria, with added adjustments to ensure a fair and inclusive recruitment process.
Time Type: Full-time Job Area: Care Home – Facilities & Home Support Location: Oakcroft House
Join us and be at the heart of making health happen. We employ 80,000+ individuals globally who turn ambition into reality.
Apply now if you’ve got the drive, talent, and compassion to help others thrive.
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