Propel
Customer Support Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Associate – Series A ClimateTech
£30,000–£35,000 + equity & benefits
Location: London Waterloo
Working Arrangement: Hybrid: Tuesday–Thursday in the office
Are you a recent graduate or early in your career and looking to join a fast-growing, mission-led technology business?
We’re partnering confidentially with a Series A ClimateTech company that is helping to decarbonise UK homes. By combining technology, education and a nationwide network of skilled professionals, the business is making low-carbon heating more accessible while improving standards across the industry.
They’re now looking for a bright, emotionally intelligent Customer Support Associate to join their growing team. Previous customer support experience would be helpful, but it isn’t essential—they’re equally interested in high-potential graduates with strong problem-solving and communication skills.
The Role
You’ll support both industry professionals and homeowners, helping them navigate questions and resolve issues throughout their experience with the business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your responsibilities will include:
- Handling inbound support enquiries, primarily over the phone
- Supporting a mix of professional installers and homeowners
- Investigating problems and finding clear, practical solutions
- De-escalating challenging situations with empathy and confidence
- Working with internal teams to resolve more complex queries
- Identifying recurring issues and suggesting improvements
- Helping create FAQs and other self-service support resources
This is a phone-focused role, so you’ll need to be genuinely comfortable spending a significant part of your day speaking with customers.
We’d Like to Hear From You If You:
- Are a recent graduate or have around one year of professional experience
- Are a sharp, logical thinker who enjoys solving unfamiliar problems
- Communicate clearly and confidently over the phone
- Have strong emotional intelligence and can reassure frustrated customers
- Can think on your feet while remaining calm and organised
- Are curious, proactive and keen to develop within a growing startup
- Can work from the Waterloo office Tuesday–Thursday
- Have the right to work in the UK
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience in customer service, support, hospitality, retail or operations would be valuable but is not essential. A degree or genuine interest in sustainability, environmental science, renewable energy or technology would also be a bonus.
Why Join?
- Build your career within a recently funded Series A ClimateTech company
- Contribute to a product with genuine environmental impact
- Receive meaningful support, training and career development
- Join a collaborative team working from one of Europe’s leading ClimateTech hubs
- Benefits:
- Company equity
- Private medical and dental insurance
- Learning and development budget
- Gym contribution, season-ticket loan and cycle-to-work scheme
- Regular team socials and an annual company retreat
If you’re intelligent, personable and excited by the opportunity to build a career in ClimateTech, please apply or message me directly for a confidential conversation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location