Netrolynx AI
Customer Support Coordinator
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About The Company
Places for People is the UK's leading social enterprise dedicated to creating inclusive, thriving communities for both customers and employees. As an organization that values people over numbers, we prioritize building supportive environments where individuals can grow and succeed. Our commitment to community spirit, respect, and doing the right thing underpins everything we do. With a focus on social impact, we aim to develop sustainable and accessible housing solutions, fostering independence and well-being for vulnerable populations. Our culture emphasizes enthusiasm, motivation, and a shared dedication to making a positive difference in society.
About The Role
We are seeking a dedicated Customer Support Coordinator to join our team on a Fixed Term Contract basis. This role involves supporting customers across our schemes, particularly those with diverse needs, ensuring the continued, safe, and supportive provision of accommodation. The successful candidate will work closely with customers, internal teams, and external agencies to deliver comprehensive support and housing management services. You will be responsible for maintaining the scheme’s safety and operational standards, including conducting risk assessments and health and safety checks. Your role will also include promoting independence, community integration, and personal development for our customers.
Within this position, you will support individuals with autism living in self-contained flats, helping them achieve personal goals and participate in activities such as shopping trips, arts and crafts, and outings. Providing assistance with appointments and daily routines will be a key part of your responsibilities. You will manage administrative tasks, including updating support plans and correspondence, and collaborate with colleagues, families, and professionals to ensure a holistic approach to customer care. The role operates on a seven-day rota, which includes some night shifts, for which an additional sleep allowance is provided.
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Qualifications
The ideal candidate will possess a positive, supportive attitude and resilience to handle potentially challenging situations. Previous experience in social care or support roles is advantageous but not mandatory, as comprehensive training will be provided, including support to gain a recognized qualification in Health and Social Care. Local knowledge of the community and the benefits system is desirable, alongside confident IT skills and effective communication abilities. A strong understanding of safeguarding procedures and the ability to influence positively are essential qualities for success in this role. Additionally, applicants must pass a satisfactory Disclosure and Barring Service (DBS) check, reflecting our commitment to safer recruitment practices.
Responsibilities
- Supporting customers with their personal goals and daily activities, fostering independence and community involvement
- Conducting risk assessments and monitoring health and safety standards within the scheme, ensuring a safe environment for all residents
- Maintaining accurate records, support plans, and administrative documentation to deliver high-quality service
- Collaborating with external agencies, families, and professionals to coordinate support and ensure the best outcomes for customers
- Supporting the maintenance of the scheme, including liaising with the housing management team regarding repairs, voids, and general upkeep
- Promoting choice, independence, and community integration, empowering customers to participate in various interests and activities
- Assisting with appointment scheduling and attendance, ensuring customers receive the necessary support to access services and opportunities
- Flexibility to work across different shifts, including nights, compensated with a sleep allowance for overnight duties
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Benefits
Places for People offers a comprehensive benefits package designed to support our employees’ well-being and professional development. These include:
- Competitive salary packages
- Pension schemes
- Paid sleep allowances for overnight shifts
- A flexible working environment, encouraging open discussions about work-life balance and supporting adjustments to meet individual needs
- Ongoing training and development opportunities, including support to achieve recognized qualifications in health and social care
- An inclusive culture that fosters a supportive and respectful workplace where diversity is valued and celebrated
Additional benefits may include employee assistance programs, health and wellness initiatives, and opportunities for career progression within a leading social enterprise dedicated to community development and social impact.
Equal Opportunity
Places for People is committed to promoting equality and diversity in the workplace. We believe that a diverse workforce enhances our ability to serve our communities effectively. We provide equal employment opportunities to all applicants and employees, regardless of age, disability, gender, race, religion, or sexual orientation. We are dedicated to creating an inclusive environment where everyone feels valued, respected, and supported. As part of our commitment to accessibility, we offer reasonable adjustments throughout the recruitment process and employment to ensure all candidates can participate fully. We encourage applications from individuals with diverse backgrounds and experiences, including those who are disabled, neurodiverse, or have served in the Armed Forces, with a guaranteed interview scheme available for eligible candidates.
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