Ticketer Group
Customer Support Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Are you passionate about helping people, solving problems, and delivering brilliant customer experiences? Are you ready to be part of a fast-growing tech business that’s transforming the transport sector? We are looking for a Customer Support Coordinator to be the friendly, knowledgeable first voice our customers turn to when they need help. If you thrive in a fast-paced environment and enjoy making a real difference, this could be the role for you.
About Us
Ticketer has grown to become the UK’s market leader in smart electronic ticketing technology across the public transport sector. Our software enables passengers to use the latest payment technologies, whilst providing operators with real-time performance insights to improve efficiency, service levels, and profitability.
What you will be doing
- Be the Customer’s First Point of Contact. You will handle incoming enquiries via phone, email, and our ticketing system, providing fast, friendly, and professional support every time.
- Solve Problems and Make Things Simple. You will troubleshoot common issues, guide customers through solutions, and aim to resolve queries on first contact wherever possible—escalating more complex issues when needed.
- Keep Everything Running Smoothly. You will log and manage tickets in our CRM system, ensuring each case is accurately recorded, prioritised, and easy for others to pick up when needed.
- Deliver Outstanding Customer Experience. From clear communication to proactive follow-ups, you’ll make sure customers feel supported, confident, and valued at every step.
- Work as One Team. You will collaborate closely with colleagues across support teams, sharing insights on recurring issues and helping continuously improve how we work.
- Grow and Improve. You’ll contribute to our knowledge base, keep learning about our products, and bring ideas to improve our processes and service quality.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What success looks like
- Meeting or exceeding response and resolution targets (SLAs)
- High customer satisfaction and positive feedback
- Strong first-time fix rates
- High-quality, accurate ticket handling
What we are looking for
Essential
- Experience in customer service, helpdesk, or technical support
- Excellent communication skills—able to explain technical concepts simply
- Strong problem-solving ability and attention to detail
- Comfortable using CRM/ticketing systems and following structured processes
- Calm, patient, and supportive under pressure
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable (but not essential)
- Experience in a tech support environment
- Knowledge of transport, mobility, or public sector technology
- A passion for developing your technical and product expertise
Why Join us?
- You will be joining a business that’s leading digital transformation within the transport sector.
- Our culture is built around wellbeing and support. You will have access to Private Health Insurance, Mental Health Support, and an annual wellbeing allowance to spend on what matters most to you.
- We also provide financial protection, including income protection and life insurance, for added peace of mind.
- You will enjoy 25 days of annual leave (which increases with service), three half-day Summer Fridays, and your birthday off to celebrate.
- We offer a remote working environment that empowers you to do your best work wherever that may (as long as it's UK-based).
- And that’s not all – we have a few more great benefits we can’t wait to share with you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location