Acacium Group
Customer Support Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
🌟 We’re Hiring: Customer Support Coordinator
Newcastle-under-Lyme with hybrid working opportunities once fully trained
ÂŁ24,785 + 9.6% uplift
Permanent, full time
Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)
Do you love delivering outstanding customer service and being at the heart of a fast-paced, people-focused environment? We’re looking for a Customer Support Coordinator who’s ready to make a real impact by supporting healthcare professionals and helping coordinate essential bookings with our NHS partners.
Acacium Group is a leading global healthcare delivery partner, and we are excited to be adding a Customer Support Coordinator to our team. Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions for the NHS. We support healthcare professionals to work flexibly, ensuring vital shift cover that helps maintain patient safety. Working in partnership with our clients, we help reduce agency spend, strengthen governance, and enhance flexible workforce models.
đź’ˇ About the Role
In this role, you will:
- Proactively reach out to healthcare professionals to confirm their availability, match suitable candidates to priority shifts, and build a strong pipeline by encouraging future availability submissions.
- Build lasting relationships with healthcare workers by gaining their trust, providing consistent support, and ensuring they feel valued and engaged.
- Collaborate closely with internal teams to understand priority areas and share timely updates on progress and challenges.
- Manage our shared inbox, responding promptly and professionally to queries from both clients and healthcare professionals.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🎯 What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
- Confidence working with Microsoft packages like Word, Excel, and Outlook.
- Good written and verbal communication skills.
- Attention to detail and accuracy.
🌍 Why Join Us?
- Your work will directly shape decisions that improve our services.
- You’ll help us maximise value by ensuring data quality.
- You’ll be part of a supportive team where new ideas are welcomed.
- You’ll have opportunities to learn, grow, and develop your skills.
✨ Your Benefits
- Pensions scheme, free mortgage broker service & life assurance
- Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
- Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
- Discounts. Shopping, lifestyle & cinema discounts
Get help with your application
Your very own career expert that helps elevate your application to the next level.
📚 Experience We’re Looking For
- Customer service experience
- Proven experience dealing with a high volume of calls
- The ability to manage a varied workload
- Administration experience
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
🧩 Inclusion & Accessibility
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
#INDENT2022
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills