Office Angels
Customer Support Coordinator - Peterlee
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🌟 Customer Support Coordinator
💰 £30,000 + Excellent Benefits
📍 Full-Time | Fully Office-Based
Do you love helping people, solving problems and making someone's day a little easier? Are you organised, proactive and enjoy working as part of a friendly, supportive team? If so, we'd love to hear from you!
We're recruiting for a Customer Support Coordinator to join a growing and innovative technology business. This is a fantastic opportunity to become part of a welcoming team where no two days are the same. You'll play a key role in supporting customers, coordinating solutions and working closely with colleagues across the business to deliver an outstanding customer experience.
You'll enjoy plenty of variety, the chance to learn new skills and the opportunity to build a long-term career within a specialist and growing industry.
🎉 What's in it for you?
- £30,000 salary
- 25 days annual leave plus bank holidays
- Private medical insurance, Comprehensive health cash plan, Life assurance, Enhanced maternity, paternity and company sick pay, Annual discretionary bonus scheme, Christmas bonus, Paid volunteering leave, Pension scheme, Employee referral programme, Free onsite parking
- Fresh fruit, great coffee and excellent kitchen facilities
- Regular team socials and a genuinely friendly, supportive working environment
💼 The Role
As a Customer Support Coordinator, you'll be the friendly voice and trusted point of contact for customers, helping with product queries, troubleshooting and service requests.
Working closely with technical, project and operational teams, you'll coordinate customer enquiries through to resolution while ensuring every customer receives an exceptional experience.
This is a varied role where you'll build lasting customer relationships, support onboarding, resolve issues and play an important part in continuously improving the customer journey.
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🚀 What you'll be doing
- Managing and coordinating customer support tickets
- Providing support and troubleshooting via phone, email and online systems
- Building strong relationships with customers
- Making proactive customer calls to provide support, training and gather feedback
- Working with technical teams to resolve more complex issues
- Supporting customer onboarding and product adoption
- Keeping customer records accurate and up to date
- Coordinating service visits and installations
- Identifying ways to improve customer experience and internal processes
- Supporting training materials and wider business projects
🙌 About You
We're looking for someone who genuinely enjoys helping people and thrives in a busy, collaborative environment.
Ideally you'll have:
- Previous experience in customer support, customer service, administration or coordination
- Excellent communication skills
- Great organisational skills and attention to detail
- A proactive, positive and solution-focused mindset
- Confidence using Microsoft Office and digital systems
- A willingness to learn new products and technology
- A team-focused attitude with a desire to provide outstanding customer service
⏰ Working Hours & Flexibility
This is a 37-hour per week position, with shifts scheduled between 8:00am and 6:00pm, Monday to Sunday.
To provide the very best support for customers, the team works a planned rota which includes occasional weekend and bank holiday cover. Rotas are shared well in advance, making it easy to plan your time while ensuring a fair approach across the team.
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✨ Any weekend or bank holiday hours worked are given back as time off in lieu, helping you maintain a healthy work-life balance.
📩 Ready to Apply?
If you're looking for a role where you'll be valued, supported and encouraged to develop your skills while working with a fantastic team, we'd love to hear from you!
Please let us know if you require any reasonable adjustments during the recruitment process—we're happy to help.
Due to the high volume of applications, we're unable to provide individual feedback to every applicant. If you haven't heard from us within 10 working days, please assume your application has been unsuccessful on this occasion. We genuinely appreciate your interest and wish you every success with your job search.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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