amicable
Customer Support Executive
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Customer Support Executive
š About Us
Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions.
Our digital, human approach combines technology with expert support to make things simpler, fairer and more accessible. We help people focus on what matters most, while reducing the cost and stress of navigating relationship change.
amicable is growing quickly as demand increases and the way people approach relationships continues to evolve.
Our values bring our purpose to life and make what we do and how we do it unique:
- We are Kind to everyone we encounter
- We embrace Trust & Professionalism
- We have a Customer Focus that drives us to be more Pioneering
We are proud to be part of the Octopus Group.
š¼ About the Role
This isnāt just a support role: itās your chance to shape how customers experience our products from day one. Youāll be at the heart of our customer experienceāspeaking to users daily, solving problems, and influencing how our products evolve. In a scale-up, your ideas will matter and your impact will be visible.
Weāre looking for a Customer Support Executive to join our small, ambitious team and help take two products to the next level:
- amicable space (our subscription service)
- Our co-parenting app
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This is a hands-on, high-exposure role where youāll:
- Work directly with customers and see the real impact of your work
- Collaborate closely with product and tech teams
- Get involved in shaping new features and improving the user experience
- Build valuable skills across customer success, operations, and product
If youāre proactive, curious, and excited by the idea of helping build something meaningful, youāll thrive here.
The role is based at our Holborn office on a hybrid basis, with an average of 2 days per week in the office.
š„ Key Responsibilities
As a Customer Support Executive, you will:
- Deliver outstanding, empathetic support to customers using our products
- Solve problems quickly and creatively, owning issues from start to finish
- Work with product and tech teams to improve the customer experience
- Help run and coordinate our weekly webinars
- Support and grow our customer community, creating a positive and safe space
- Test new features and feed insights back to the team
- Spot opportunities to improve processes, products, and how we support customers
š± Why This Is a Great Opportunity
- Gain exposure to a fast-growing scale-up environment
- Work in a small, collaborative team where your voice is heard
- Build highly transferable skills in customer support, product, and operations
- Make a genuine difference to people going through important life moments
- Learn quickly and accelerate your career
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š About You
- Clear and concise written and verbal communication skills
- Customer-first mindset
- Ability to learn new tools and platforms quickly, including AI
- Organised, reliable, and detail-oriented
- Proactive and willing to take ownership of tasks
- Curious mindset, enjoys understanding how and why things work
- A problem-solver who enjoys figuring things out, suggesting improvements, and thinking outside the box
- Experience working in a fast-paced, growing environment would be desirable
ā³ļø What We Offer
- Salary: Ā£28,000 per year
- Starting in a mission-driven, high-growth company where impact, innovation, and collaboration are central
- Private Health Insurance
- Group Life Assurance
- Employee Assistance Programme
- 28 days holiday plus bank holidays per annum
- Electric Vehicle Scheme
- Cycle to Work Scheme
- Share Incentive Plan
We respect and value peopleās differences and believe our teams are at their best when people feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
āIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iāve been looking for.ā
Jessica, London
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