Zinc
Customer Support Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Executive
Department: Customer Success
Location: Zinc - London
Compensation: £30,000 / year
Description
As a Customer Support Executive, you’ll be at the heart of Zinc’s user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued. ✨⚡️
You’ll be the first line of support, handling queries via live chat and email, and working behind the scenes to ensure background checks are completed smoothly and efficiently. Whether you’re troubleshooting an issue, guiding a user through the platform, or liaising with third-party providers, your goal is simple: deliver an exceptional, frictionless experience. 📲⌨️
At Zinc, no two days are the same, some days you’ll be deep in problem-solving, other days you’ll be juggling multiple customer queries at speed. But at the core of it all? Creating meaningful, delightful experiences that make our users’ lives easier. 👋
This is the perfect job for you if you are:
- A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
- A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
- Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
- A strong written communicator – You can explain things clearly, concisely, and with warmth.
- Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
- Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities 🗝️
- 🛟 Be the first line of support – Jump into action as the go-to hero for user queries via 💬 live chat & 📧 email, ensuring swift, accurate, and helpful responses.
- 🧘 Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident 😌.
- 🔧 Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently ✅📜.
- 📞 Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way 🗂️💡.
- ⚡ Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience ✨🎉.
- 🔍 Identify improvements – Keep a keen eye 👀 on recurring issues and collaborate with the team to streamline and enhance support processes 🚀.
- 💬 Deliver meaningful interactions – Go beyond just solving problems 💡💖, making every user feel heard, valued, and empowered to succeed 🎯🌟.
Skills, Knowledge and Expertise 🚀
✨ Soft Skills
- 🧠 High Emotional Intelligence – You’re able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully.
- 📝 Clear Communicator – Strong short-form writing skills are essential for quick, concise messaging.
- 🔄 Adaptable – Comfortable switching tones and approaches depending on the audience and working in a dynamic company.
- 🚀 Thrive Under Pressure – You stay focused and effective in a dynamic, fast-paced environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🛠 Hard Skills
- 📂 Organisation – Ability to stay on top of different software, tabs, and incoming queries.
- ⏳ Time Management – Skill in prioritising large volumes of customer queries efficiently.
- 💻 Technical Proficiency – Ability to adapt to and operate different software systems.
- 📊 Data Management – Accurately enter data and update dashboards to keep information correct and on track.
What we offer 🍉
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia 🇷🇸🏔️✈️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location