Halmer Group
Customer Support Executive
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Customer Support Executive
Guildford | Hybrid Working | £28,000 - £30,000 + Excellent Benefits
Are you an experienced Customer Support Executive, Customer Service Executive, or Customer Service Administrator looking for your next opportunity within a professional and supportive organisation?
We're recruiting on behalf of a well-established international business for a Customer Support Executive to join their friendly Customer Experience team based in Guildford. This is a fantastic opportunity for someone who enjoys building relationships, resolving customer enquiries, and delivering an outstanding customer experience within a collaborative office environment.
This is a varied role combining customer service, administration, and relationship management, where you'll act as the first point of contact for customers while working closely with internal departments to ensure every enquiry is handled efficiently from start to finish.
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The Role
- Act as the first point of contact for customer enquiries via telephone and email.
- Deliver a professional, friendly, and efficient customer experience.
- Take ownership of customer queries through to resolution.
- Process customer requests and complete a variety of administrative tasks.
- Manage customer information accurately using internal systems.
- Liaise with internal departments to ensure customer enquiries are resolved promptly.
- Escalate complex queries where appropriate.
- Support the wider Customer Experience team with day-to-day activities.
- Identify opportunities to improve the overall customer journey and service delivery.
About You
- Previous experience within a Customer Support, Customer Service, Customer Care, or Customer Service Administration role.
- Experience handling customer enquiries by both telephone and email within an office environment.
- Excellent communication and relationship-building skills.
- A proactive approach with strong problem-solving abilities.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office and CRM systems.
- Experience within financial services, leasing, banking, insurance, or another regulated environment would be advantageous but is not essential.
- A positive team player who enjoys working collaboratively.
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What's On Offer?
- £28,000 - £30,000 depending on experience.
- Hybrid working following a successful onboarding period (typically around three months).
- Company-paid parking.
- Modern offices with excellent facilities.
- Comprehensive training and ongoing support.
- Genuine opportunities for career progression.
- Monday to Friday, 8:30am - 5:00pm.
- Join a friendly, collaborative, and supportive team.
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