Activ8 Energies
Customer Support Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Executive
Activ8 Solar Energies are actively seeking a Customer Support Executive to be the frontline of customer support, assisting customers with technical issues related to solar systems. The position would be based here in Carrickmacross, Co. Monaghan. This is a full-time permanent position inclusive of a competitive salary, pension, healthcare, and additional benefits.
We're dedicated to empowering homeowners and businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry that's shaping the future of our planet.
Company Culture
Join a team that's passionate about sustainability and safety. We foster innovation and collaboration to achieve our goals.
The Opportunity
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The successful candidate will provide excellent customer service to ensure the optimal performance and efficiency of our solar systems. You will guide customers through solutions and escalate more complex issues when necessary.
Responsibilities
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Guide customers through troubleshooting steps and provide remote assistance to resolve issues.
- Document all customer interactions and technical issues in our internal ticketing system.
- Work closely with product manufacturers, engineers, and installation teams to resolve on-site technical issues.
- Escalate unresolved issues to senior management.
- Provide feedback to the product development team to improve the reliability and functionality of solar products.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications/Key Skills
- Previous experience in customer service.
- Exceptional written and verbal communication skills.
- Previous administrative experience within a construction or electrical company.
- Excellent communication and customer service skills.
- Strong problem-solving and analytical abilities.
- Must live within a commutable distance from Carrickmacross, Co. Monaghan.
Our Benefits
- Competitive Salary
- Pension Contribution
- Laya Healthcare
- Gym Memberships
- Breakfast Bar
- Plus additional benefits
How to Apply
Interested in making a difference in renewable energy? Apply through the link provided.
Activ8 Solar Energies is an Equal Opportunity Employer.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location