Chip
Customer Support Executive (Remote within the UK)
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Customer Support Executive (Remote within the UK)
Customer Support Executive
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end-to-end customer experience.
What you can expect to be doing...
- Dealing with all queries through live chat, email and social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for
Flexibility
- Available to work between 8am to 10pm Monday–Sunday (shift basis, 39 hours per week), including weekends.
Skills & Experience
- Quick to grasp complex systems
- Ability to juggle and prioritise tasks effortlessly
- Composure under pressure
- Friendly, naturally engaging with a positive can-do attitude
- Commitment to providing excellent written and verbal customer support
Culture Fit
- Genuine interest in Chip and excitement about joining a fast-growing company
- A real person with outside interests (e.g., dancing, gaming, parenting, hobbies)
- Empathy, emotional intelligence (EQ), and the ability to maintain positivity even in tough situations
Why you’ll thrive here
Chip isn’t just a job—it’s about building the investment super app of the future, supporting real people in growing their wealth. Our team values fun, diversity, and driving change while getting the small things right. You won’t just speak to customers—you’ll shape the future of personal finance tech.
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Our values? Accountable, Bold, Collaborative. We’re a team that fails fast, learns faster, and never stops innovating.
Perks 🎁
- Salary: £25,776 per annum
- Performance Bonus: Discretionary performance-related annual bonus
- Pensions: Workplace pension scheme (5% company contribution up to £25,776 earnings)
- Wellbeing:
- Private medical insurance (no medical history checks)
- Employee Assistance Programme
- £30/month Chip Fitness Benefit (mental/physical wellbeing)
- Work-Life Balance:
- 28 days holiday + bank holidays + extra days between Christmas and New Year (✈️)
- Flexible working arrangements
- Growth & Support:
- Annual training budget for courses/workshops/conferences
- Free ClipX subscription (for UK-based employees)
- Lifestyle Perks:
- Cycle to work scheme
- Season ticket loan
- Company laptop
- Cultural Perks:
- Equal-opportunity employer embracing diversity and inclusion
- Toxicity-free environment—happiness and good work culture matter
Interview Process 📖
- Short take-home task
- Video interview with Head of Talent
- Video interview with the hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Our Mission
To make customers wealthy. We’re building the wealth super app of the future—a single place for managing save, invest, and pension with ease.
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Our Tech & Impact
- Built using award-winning technology to democratise how people invest.
- Listed by The Sunday Times as one of the 6 fastest-growing tech companies in Britain.
- Serves over 400,000 active customers and manages £6 billion+ in assets. (Recent awards: Best Personal Finance App – 2022, 2024 & 2025 British Bank Awards!)
Our Team & Culture
- A diverse, creative team (200+) driven but never gloomy!
- Crafted by entrepreneurs, designers, coders, and bankers who treat customer needs like their own.
- Crowdfunding success story: Raised £50m+ from over 29,000 investing fans (one of Europe’s biggest backyard initiatives, rival only to Brewdog).
Who We Are
Very clear that technology isn’t just for the techy. We celebrate shared wins, replace bureaucracy with bold ideas, and consider everyone’s whole self.
Our Values
- Be ACCOUNTABLE:
- Impact matters. Care about outcomes, challenge norms, commit, and do excellent work.
- Be BOLD:
- Share our ambition, drive innovation, and set customer-centric goals.
- Be COLLABORATIVE:
- Win as a team. Trust, fairness, and joyful support create magic.
Note to Agencies
Chip does not accept unsolicited CVs from recruiters. No responsibility or obligations will be settled for such submissions. Unsolicited CVs are considered Chip’s property.
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