Rapid Electronics
Customer Support Executive
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Customer Support Executive
Salary: £27,000.00 pa
Full Time
Location: Colchester (hybrid)
We have an excellent opportunity in our Customer Support Team for a full-time Customer Support Executive (CSE). This is a great opportunity to kick start your career and gain valuable experience.
Purpose of the Role
The Customer Support Executive plays a critical role in ensuring exceptional customer satisfaction and maintaining positive customer relationships. Provides timely and effective assistance to customers, ensuring a seamless customer experience. Effectively manages, oversees, and organises the interaction between a customer and Rapid throughout the customer lifecycle. Plays an important role in ensuring our customers have a positive and satisfying experience. Responsible for addressing customer enquiries, resolving issues, and providing exceptional service through various communication channels.
Key Accountability
- Responsible for managing excellent communication and interaction between the customer and the company, providing a high quality of customer service which increases the company’s reputation leading to increased sales.
- With a range of duties that include processing orders, handling enquiries via incoming calls, updating customer accounts, and dealing with correspondence, the Customer Support Executive is the front line for customer interaction with Rapid.
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Why Rapid?
At Rapid we're collaborators, innovators, and partners, with a purpose of helping you become better. As a leading distributor catering to bespoke needs in the Industrial and Education sectors across the UK, we take pride in our commitment to be the preferred choice for our customers, suppliers, and our employees. Join a great place to enjoy growth.
Collaborative Can Do Culture
We foster a collaborative and inclusive work environment where every voice is heard, and every idea is valued. You'll be part of a team that thrives on collective expertise and mutual support to achieve.
Opportunities for Growth
We believe in investing in our employees' growth and development. Whether you're just starting your career or looking to advance to the next level, we provide ample opportunities for learning, competence development, and career advancement.
Customer-Centric Approach
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Our success is built on our commitment to exceed our customers' expectations. As a member of the Rapid family, you'll play a crucial role in delivering bespoke solutions that elicit customer satisfaction and loyalty.
Work-Life Balance
We understand the importance of maintaining a healthy work-life balance. That's why we offer flexible work arrangements and comprehensive benefits packages to support our employees' overall well-being.
Our Values, our DNA
At Rapid our values are lived, not laminated. You feel, hear, and see them in action relentlessly. They shape our culture and make us a Great Place to Work.
Benefits
- 25 days holiday (increasing by one day per full calendar year to a maximum of 29) + statutory public holidays
- 5.5% Employer Pension Contribution
- Rapid Rewards Shopping Discount Scheme
- Medicash Healthcare Cash Plan
- Secure complimentary parking
- Hybrid Working
- Complimentary refreshment stations
- Monthly and Annual bonus scheme
- Cycle to work scheme
- Electric Vehicle Lease Scheme
- Currys Tech Scheme
- Employee Assistance Programme
- Life Assurance
- Buy Holiday
- Training Courses
- Staff Discount
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