amicable
Customer Support Executive
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Customer Support Executive
đ About Amicable
Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, we help thousands of couples have better conversations and make clearer decisions.
Our digital, human approach combines technology with expert support to simplify the process, ensure fairness, and enhance accessibility. At amicable, we enable people to focus on what matters most while reducing the cost and stress of navigating relationship changes.
We are growing quickly as demand increases, and the way people approach relationships continues to evolve.
Our values ensure our purpose drives our actions and makes our work unique. We prioritise:
- Kindness to everyone we encounter
- Trust and Professionalism as core principles
- Customer Focus, which fuels our passion to innovate
- An attitude of Pioneering to keep us ahead
We are proud to be part of the Octopus Group.
đŒ About the Customer Support Executive Role
This isnât just a support roleâitâs your opportunity to shape how customers experience our products.
We are looking for a Customer Support Executive to join our dynamic, small yet resolutely ambitious team and help evolve two products:
- amicable space (our subscription service)
- Our co-parenting app
Youâll be at the heart of our customer experienceâtalking to users daily, solving problems, and influencing how our products develop. At a fast-growing company like ours, your insights and ideas matter and your impact is immediate.
Why weâre looking for you (key responsibilities):
- This is a hands-on, high-visibility role, where you will:
- Work directly with customers, seeing the tangible results of your efforts.
- Collaborate closely with product and tech teams.
- Get involved in designing new features and improving the user experience.
- Build valuable skills in customer success, operations, and product strategy.
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If you thrive in a fast-moving, innovative environment, are proactive, and love the idea of starting meaningful developments, this will be the perfect opportunity for you.
The role offer: Assigned to our Holborn office, available for on-site days (2 average per week).
đ„ Key Responsibilities
As the Customer Support Executive, you will:
- Deliver exceptional, empathetic support to customers using our products.
- Address and solve problems quickly and creatively, owning issues from the initial point of contact to resolution.
- Work directly with product and tech teams to enhance and innovate the customer experience.
- Lead and moderate our bi-weekly customer webinars.
- Grow our customer community, fostering a positive, inclusive, and supportive space.
- Actively engage by testing new features, offering actionable feedback to the team.
- Identify and suggest improvements at both process and product levels, ensuring our customer service aligns with customer needs.
đ± Why Join Amicable
Itâs more than just a role; itâs a journey of growth and impact:
- Moonrocket growth: Fast-track your career in a high-energy, mission-driven scale-up.
- Collaborative culture: A small, supportive team where your voice matters.
- Core skills development: Master customer success, product positioning, and operational strategy.
- Real impact: Play an active role in helping people navigate critical life transitions with kindness and confidence.
- Learn and develop: Rapid skill acquisition and career acceleration.
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đ About You: Requirements and Qualities
- Clarity of communication: Clear and articulate, both in writing and conversation.
- A customer-centric mindsetâalways prioritise the customer.
- Familiarity with new tools and platforms, including AI integration.
- No-nonsense reliability: Organised, balanced, and hyper-resistant to the marginal detail.
- Proactive, task-owning personalityâself-starting, eager to take initiative.
- Questioning attitude: Curious by nature; enjoy exploring how and why things function.
- Problem-solving mindset: Love unravelling issues, offering improvements, and innovating outside the box.
- Experience in a fast-paced, dynamic environment is a serialize asset for us (though not strictly necessary).
âłïž What We Offer
- Base Salary: ÂŁ28,000 per year
- A chance to contribute to a collaborative, purpose-driven company where employees thrive.
- Private Health Insurance
- Group Life Assurance to support you and your loved ones.
- Employee Assistance Programme for mental wellbeing, work-life balance, and family benefits.
- 30 daysâ holiday (plus yearly bank holidays) with generosity.
- Electric Vehicle (EV) Scheme
- Cycle-to-Work Scheme (monthly investment into a cleaner commute).
- Share Incentive Plan, rewarding your loyalty and growth with the company.
Inclusivity: We protect and value differences and are committed to an unwavering environment of inclusivity, ensuring equal opportunities for growth for all.
âIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iâve been looking for.â
Jessica, London
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