Bunzl McLaughlin
Customer Support Executive
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About Bunzl McLaughlin
Part of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin is a market leader in the hospitality and catering sectors across Ireland, both North and South. Placing innovation at the heart of its corporate identity since 1894, Bunzl McLaughlin delivers a reputable and unparalleled level of excellence through both product offering and service.
About the Role
We currently have an exciting opportunity for a Customer Support Executive to join our Internal Sales Team. The role will be based at our facility at Drumsill Distribution Centre on Moy Road, Armagh with the flexibility to work remotely one day a week from home.
At Bunzl, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organisation, and to serve others in a manner that exceeds their expectations.
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Main Responsibilities
- Customer's first point of contact
- Accountable for the daily management of the customer’s account
- Manage and process Customer Orders- EDI, PW, and Manual
- Monitor customer orders against the Salesforce tracker in line with the business Transport Strategy
- Accountable for ensuring all back orders and or alternative products offered, preferably own brand
- Communicate with the Customer Development Managers, New Business Development Managers, and the Customer Development Executives any relevant customer information
- Process credits and uplifts
- Manage predictive orders in line with the delivery day
- Run Order well in Perito/Snap
- Process Procure Wizard invoicing
- Process Intercompany orders’
- Populate Customer Management information on Salesforce
Skills and Experience
Essential
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- Minimum of 2 years experience in a similar role.
- Knowledge of Microsoft packages
Desirable
- Experience working in a fast-paced customer service or hospitality environment
- Experience using ERP systems
Benefits
On top of this, we offer a competitive salary and unrivalled benefits package including:
- 29 days holiday (increasing to 34 days with service)
- Opportunity to purchase additional holidays
- Company Paid Healthcare cash plan
- Life assurance
- Company pension
- Employee assistance programme
- Employee discounts
- Sharesave plan
- Long service awards
- Enhanced maternity/paternity pay
- Bonus scheme
Equal Opportunities
We are an equal opportunities employer and welcome applications from all who fit the requirements of the role. If you need any reasonable adjustments as part of our recruitment process, just let us know.
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