Iowa State University Research Park
Customer Support Representative
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Location: Johnston, IA
Job Description
As a Customer Service Representative for JD Ecommerce Group for Shop.Deere.com located in Johnston, IA, you will:
- Work in an Tier 1 inbound/outbound contact center environment
- Assist customers with items such as order fulfillment, part lookup, product issues
- Effectively document each interaction in the internal case management system
- Mentor less experienced agents and handle escalated support issues
VISA Sponsorship is NOT available for this position
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- 1 or more years of experience with customer service / support experience in a similar field
- 1 or more years of prior work experience and/or knowledge of agriculture, residential turf & golf industry products and customers
- Skills in interpersonal communications, negotiation, and conflict resolution
- Ability to work on multiple tasks/projects simultaneously
- Ability for limited travel based on business needs
- Available to work any of the following shifts: 7:00am - 3:30pm, 8:00am - 4:30pm and/or 9:30am - 6:00pm, all Monday - Friday. (Will vary during training)
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What Makes You Stand Out
- Agriculture, Turf, or Construction equipment and parts experience, specifically w/ John Deere equipment
- Strong computer and troubleshooting skills
- Previous e-Commerce customer support experience
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor's degree in Agriculture, Business, Engineering related field or IT or equivalent related work experience
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