BIKETREKS LIMITED
Customer Support, Sales & Warranty Assistant – Bristol Hybrid/Remote
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Employer The Electric Bike Shop
Job reference 35669
Emp Location Bristol, North Somerset
Salary range £24,804.00 - £28,275.00
Job added 16 June
Final date for applications n/a
Job Description
Join our dynamic team at The Electric Bike Shop, a leading provider of premium electric bikes and accessories. We're passionate about helping cyclists of all levels find the perfect bike to enhance their riding experience.
This is a head-office based role supporting our online customers, nationwide stores, and trade partners. You’ll be the first point of contact for many customers, providing excellent service and product advice, while also supporting our sales efforts and managing aftersales processes including warranty support.
This role is ideal for someone who is well-organised, confident in communication, and committed to delivering excellent customer service, with a proactive approach to learning and supporting the wider team.
Your Responsibilities
Customer Service
- Support customers by phone, email, and live chat, offering friendly and helpful advice.
- Collaborate with internal and external teams to resolve queries quickly and effectively.
- Contribute to a positive and solution-oriented customer service environment.
- Maintain a high level of product knowledge across our e-bike range and brands.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Sales Support
- Understand customer needs and provide expert advice to match them with the right product.
- Support customers with quotes, invoices, and payment links.
- Assist in managing the online order book – confirming details, resolving open queries, and checking delivery updates.
- Keep informed about promotions and new stock to help drive customer interest and conversion.
Aftersales & Warranty
- Assist with customers' technical queries and warranty claims in a timely and professional manner.
- Liaise with suppliers and brand partners to process part requests or warranty approvals.
- Process and follow up on post-sale payments, returns, and warranty cases.
- Log customer interactions and case details for follow up and reporting purposes.
- Any other reasonable duties required to support the effective running of the department.
Skills/Experience Required
- Strong verbal and written communication skills.
- A friendly, professional, and proactive approach to customer service.
- Ability to stay calm under pressure and handle multiple queries.
- Good computer literacy and willingness to learn internal systems.
- Organised, detail-focused, and efficient.
- A genuine interest in bikes, cycling, or sustainability is a bonus – but not essential.
- A team player with a flexible, can-do attitude.
- Confident asking questions, solving problems, and taking initiative.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Apply now
Apply for "Customer Support, Sales & Warranty Assistant – Bristol Hybrid/Remote" Job
First name *
Last name *
Email address *
Telephone *
Tick the box to sign up for the latest news, advice, and industry jobs, straight to your email inbox.
Your CV
Upload a document or PDF from your device
Upload a file
Click here to upload your CV
OR
Upload a document or PDF from your Dropbox account
Dropbox CV
Your cover note
A cover note is specifically written with the job you're applying for in mind – allowing you to highlight certain areas you think would make you right for the role.
Upload a document or PDF from your device
Upload a file
Click here to upload your cover note
OR
Upload a document or PDF from your Dropbox account
Dropbox cover note
OR
Write a cover note
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills