Cencora
Customer Support Specialist
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Our team members are at the heart of everything we do.
At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora's third-party logistics service in the UK operating through our Alloga business. As the Customer Support Specialist at Alloga, you will play a vital role in ensuring that all Client Management Information online activity is processed with precision and promptness for our major retail customers. Your expertise will be key in ensuring that clients and customers receive exceptional satisfaction levels.
Responsibilities
- Deliver outstanding service to clients and customers to guarantee maximum satisfaction and build lasting relationships
- Manage all Alloga UK Customer Portal activity and ensure client and customer deadlines are met
- Portal activity includes, but is not limited to:
- New Product Listing
- Loading Client Promotions and Deals
- Price Changes
- Invoice Query Management
- Product Complaint Management
- Shortages Management
- Complete EPOS data weekly for key retail customers for full-service clients.
- Gain a deep understanding of Alloga UK, its remit, and how this relates to clients and customers
- Use customer portals to retrieve fine information, investigate, review, and challenge where appropriate
- Review, investigate, and respond to customer non-compliances in relation to activities performed by Alloga UK and its clients
- Understand and manage specific customer processes to ensure Alloga UK is the expert for both customer and client queries
- Assist the Customer Relations Department with bank holiday planning for key customers
- Collaborate with other Alloga UK departments where necessary to provide seamless support for customers and clients
- Prioritise tasks effectively to meet the demands of our clients and customers.
- Communicate with customers and clients professionally to foster strong relationships at all levels
- Be open to carrying out any reasonable requests as determined by management
- Attend client and customer meetings when requested to represent Alloga UK with professionalism
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Requirements
- Minimum educated to GCSEs or equivalent in Mathematics and English
- Previous experience with customer/client portal management is desirable but not essential
- Intermediate knowledge of Microsoft applications, with a particular focus on Excel
- Strong numeracy and literacy skills to handle customer/client queries effectively.
- Proven ability to use initiative and work independently
- Exceptional relationship skills that create positive experiences for both customers and clients
- Professional manner that reflects our brand values
- Meticulous attention to detail to ensure accuracy in all tasks
- Strong communication skills to engage with customers, clients, and Alloga UK colleagues
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
About Cencora
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.
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Recruitment Scams
Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.
1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.
2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers
3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.
4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.
5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro
Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com
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