Mindrift
Customer Support Specialist - Freelance AI Trainer
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Customer Support Specialist - Freelance AI Trainer
Please submit your CV in English and indicate your level of English proficiency.
Mindrift: Project-Based AI Specialist Opportunities
About the Role
Mindrift connects specialists with project-based AI opportunities for leading tech companies. These opportunities focus on testing, evaluating, and improving AI systems.
⚠️ Note: Participation is project-based, not permanent employment.
What This Opportunity Involves
Each project presents unique tasks, but contributors may be asked to:
- Design and evaluate fee inquiry and statement clarification scenarios – ensuring fee amounts match disclosed schedules while distinguishing descriptor-mapping questions from real fraud claims
- Create autopay and payment setup scenarios featuring deliberate traps, such as:
- Incorrect payee details
- Insufficient-funds policy breaches
- Wrong draft dates
- Missing confirmation steps
- Build card replacement and fraud claim scenarios to test:
- Card-block urgency
- Fraud-signal recognition
- Intake information capture
- Clean handoff to the disputes team
- Author account closure scenarios to assess:
- Retention-offer eligibility logic
- Pending-transaction checks
- Rejection of ineligible customer offers
- Grade responses on both factual accuracy and conversational tone, including:
- Empathy under pressure
- Channel-appropriate register (voice vs. chat)
- Clarity without over-commitment
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Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We Look For
This opportunity suits professionals with expertise in customer service, banking, or financial services, while remaining open to part-time, non-permanent projects.
Ideal Candidate Requirements
- Degree in:
- Finance
- Business Administration
- Economics
- Communications
- Psychology
- Marketing or related fields
- 2+ years of experience in:
- Customer service
- Banking
- Retail
- Financial services
- Current or recent work in:
- Customer service & support
- Banking & finTech roles
- Adjacent financial-related positions
- Routing judgment ability, including:
- Clear instinct for determining whether a case falls within servicing scope
- Proficiency in reading fee schedules or policy documents to apply relevant rules
- Strong preference for candidates with experience in:
- QA analysis
- Call-center training
- Conversation design
- Strong written English (C1+ level)
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How It Works
- Apply
- Pass qualification(s)
- Join a project
- Complete tasks
- Get paid
Project Time Expectations
For this project:
- Estimated 10–20 hours per week may be required during active phases (not guaranteed).
- Time commitment applies only during the initiation and execution of active work, not post-project.
Compensation
- $60 per hour equivalent depending on level and pace of contribution.
- Rates vary across projects based on:
- Scope
- Complexity
- Expertise required
Note: Other projects on the platform may offer different compensation levels based on their specific demands.*
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