Mindrift
Customer Support Specialist - Freelance AI Trainer
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About Mindrift
Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.
What this opportunity involves
While each project involves unique tasks, contributors may:
- Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims
- Create autopay and payment setup scenarios with deliberate traps:
- Incorrect payee
- Insufficient-funds policy
- Wrong draft date
- Missing confirmation steps
- Build card replacement and fraud claim scenarios testing:
- Card-block urgency
- Fraud-signal recognition
- Intake information capture
- Clean handoff to the disputes team
- Author account closure scenarios testing:
- Retention-offer eligibility logic
- Pending-transaction checks
- Refusal to extend offers to ineligible customers
- Grade responses on:
- Factual accuracy
- Conversational tone (e.g., empathy under pressure)
- Channel-appropriate register (voice vs. chat)
- Clarity without over-promising
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
This opportunity is ideal for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.
We seek contributors with:
- A degree in:
- Finance
- Business Administration
- Economics
- Communications
- Psychology
- Marketing
- Or any related field
- 2+ years of experience in:
- Customer service, banking, retail, or financial services
- Current or recent experience in customer service & support, banking & financial roles, or adjacent roles
- Routing judgment:
- Clear instinct for what is/isn’t within servicing's scope
- Ability to read a fee schedule or policy document to identify relevant rules for specific situations
- Backgrounds like:
- QA analyst
- Call center trainer
- Conversation designer (a strong positive signal)
- Strong written English proficiency (C1+)
Get help with your application
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How it works
- Apply
- Pass qualification(s)
- Join a project
- Complete tasks
- Get paid
Time expectations: Tasks require around 10–20 hours per week during active phases (estimate only—not guaranteed workload; applies only while active).
Compensation: Contributors can earn **up to $60/hour (equivalent), depending on level and pace. Rates may vary across projects (some may offer different earnings).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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