Mindrift
Customer Support Specialist - Freelance AI Trainer
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Customer Support Specialist - Freelance AI Trainer
AI Specialists – Project-Based Opportunities in Financial Services
Mindrift connects specialists with project-based AI opportunities for leading tech companies, focusing on testing, evaluating, and improving AI systems. Participation is non-permanent and project-specific.
About the Role
You’ll contribute to a diverse set of customer-facing AI scenarios, simulating real-world banking and financial interactions. Each project involves unique tasks but often includes:
Key Responsibilities
- Design and evaluate fee-related scenarios, ensuring fee amounts align with disclosed schedules and distinguishing genuine questions (e.g., descriptor-mapping) from fraud claims.
- Create autopay and payment setup tests, intentionally including errors like incorrect payees, insufficient funds, wrong draft dates, or incomplete confirmation steps.
- Build card replacement and fraud claim scenarios, testing:
- Urgency of card-block responses
- Recognition of fraud signals
- Intake information capture
- Smooth handoff to dispute teams
- Develop account closure scenarios, assessing logic for:
- Retention-offer eligibility
- Pending-transaction verification
- Refusal to extend offers to ineligible customers
- Grade AI responses based on:
- Factual accuracy
- Conversational tone (empathy under pressure, channel-appropriate language)
- Clarity without over-promising
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Requirements
Ideal candidates will have:
Experience & Background
- Bachelor’s degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field (кадемической степень не обязательна, но предпочтительна).
- Minimum 2+ years of experience in:
- Customer service
- Banking
- Retail finance
- Adjacent financial roles
- Current or recent focus on customer service/support or banking/financial operations
- Strong routing judgment — ability to:
- Determine the scope of service issues intuitively
- Interpret fee schedules or policy documents to identify applicable rules for specific situations
- Preferred (but not mandatory):
- Background in QA analysis, call-centre training, or conversation design
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Skills & Competencies
- Written English proficiency: C1+ (prove via your CV or copy-paste an example of your writing)
- Attention to detail, accuracy, and context-appropriate communication
How It Works
- Apply → Submit your CV with English proficiency assessment
- Pass qualification(s) → Complete relevant skills tests
- Join a project → Start task-based contributions
- Complete tasks → Drive project success
- Get paid
Compensation
- Unspecified hourly rate of up to $60 (variable based on project complexity, pace, and expertise).
- Rate may change across different projects.
Note: Hours are estimated (10-20 hrs/week per project) and vary based on active phases. No guarantees—projects can have periods of slower activity.
Workflow Details
- Time commitment Typical projects require 10–20 hours per week during active phases.
- No permanent contract Work is project-based and subject to availability.
- Remote work Completions can be done anywhere with a stable internet connection.
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