Mindrift
Customer Support Specialist - Freelance AI Trainer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Specialist - Freelance AI Trainer
Project-Based AI Contributor – Financial Services Expertises
Please submit your CV in English and indicate your level of English proficiency.
About Mindrift
Mindrift connects specialists with project-based AI opportunities for leading tech companies, focusing on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.
What This Opportunity Involves
While each project has unique tasks, contributors may be asked to:
-
Design and evaluate fee inquiry and statement clarification scenarios, ensuring fee amounts align with disclosed schedules while distinguishing descriptor-mapping questions from genuine fraud claims.
-
Develop autopay and payment setup scenarios featuring intentional flaws like:
- Incorrect payee details
- Insufficient-funds policy exceptions
- Wrong draft dates
- Missing confirmation steps
-
Develop card replacement and fraud claim scenarios, assessing:
- Card-block urgency detection
- Fraud-signal recognition
- Fraud intake information capture
- Smooth handoff to disputes teams
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Author account closure scenarios, validating:
- Retention-offer eligibility logic
- Pending-transaction checks
- Appropriate refusal to extend offers to ineligible customers
-
Grade responses based on:
- Factual accuracy
- Conversational tone, including:
- Empathy under pressure
- Channel-appropriate register (voice vs. chat)
- Clarity without over-promising
What We Look For
This role suits professionals in customer service, banking, or financial services, open to part-time, non-permanent projects. Ideal candidates will have:
-
A degree in:
- Finance
- Business Administration
- Economics
- Communications
- Psychology
- Marketing
- Related fields
-
2+ years of experience in:
- Customer service
- Banking
- Retail
- Financial services
- Support or adjacent roles
Get help with your application
Your very own career expert that helps elevate your application to the next level.
-
Key skills/background:
- Routing judgment – clear instincts for determining servicing scope and ability to interpret fee schedules or policy documents.
- Background in:
- QA analysis
- Call-center training
- Conversation design (preferred)
-
Strong written English (C1+) required.
How It Works
1. Apply → 2. Pass qualification(s) → 3. Join a project → 4. Complete tasks → 5. Get paid
Time Expectations
- 10–20 hours per week during active project phases (estimated, not guaranteed).
- Time commitments apply only while the project is active.
Compensation
- Up to $60/hour equivalent, based on level and pace of contribution.
- Compensation varies by project scope, complexity, and required expertise.
- Note: Other projects on the platform may offer different earning levels based on requirements.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills