Mindrift
Customer Support Specialist - Freelance AI Trainer
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Customer Support Specialist - Freelance AI Trainer
🔍 Job Opportunity – Project-Based AI Support Specialist (AI System Evaluation & Testing)
We are looking for professionals with a background in customer service, banking, or financial services to participate in project-based AI opportunities, connected to leading tech companies. Roles are freelance, not permanent, focusing on testing, evaluating, and improving AI systems in financial and customer service contexts.
Ⓜ What This Opportunity Involves
Each project involves unique testing and evaluation tasks, including but not limited to:
-
Fee Inquiry & Fraud Evaluation:
- Design and evaluate fee clarification scenarios
- Verify disclosed fee amounts vs. policy documents
- Differentiate between descriptor-mapping questions and real fraud claims
-
Payment & Autopay Testing:
- Create scenarios with deliberate errors (e.g., wrong payee, insufficient funds, incorrect draft dates, or bad confirmation steps)
- Stress-test AI response handling
-
Fraud & Card Replacement Scenarios:
- Test fraud-signal recognition, intake information capture, and urgent card-block scenarios
- Assess clean handoff systems to direct disputes teams
-
Account Closure & Retention Logic:
- Develop pending-transaction and retention-offer eligibility testing cases
- Test conversational AI policies for refusal communication
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- Grading & Quality Assurance:
- Evaluate factual accuracy in AI responses
- Assess tone & empathy, especially under pressure
- Ensure channel-appropriate register (voice vs. chat) with clear communication
🔍 What We Look For
Ideal candidates are professionals with a mix of experience and analytical skills in customer service, banking, or financial services domains—who are open to part-time, short-term projects.
✅ Background fit:
- Bachelor’s or Master’s in:
- Finance
- Business Administration
- Economics
- Communications
- Psychology
- Marketing
- or a closely related field
✅ Experience:
- 2+ years in customer service, banking, retail, or financial services
- Current or recent role in customer service/support or banking/financial training
- Experience as a QA analyst, call-center trainer, or conversational designer is a strong plus
✅ Critical Competencies:
- Routine & judgment-based decision-making—able to:
- Read complex fee schedules or policy documents
- Determine scope of service for customer issues
- Apply accurate financial rules to specific cases
- Strong written English: Proficiency at C1+ level
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🚀 How It Works (Short Version)
Apply → Pass screening → Join project(s) → Complete tasks → Get paid
- Flexible and Self-Paced
- Participation is based on ** dors-style engagement**, with no predetermined contractual terms
⏱️ Project Time Expectations
This opportunity requires:
- Estimated 10–20 hours per week during active phases (not guaranteed workload)
- Compensation varies by project needs—pay is per task based on scope, complexity, and required expertise
💰 Compensation (Example pay for this role)
- Earnings of $60/hour or equivalent, depending on contribution level.
- Pay varies widely across projects:
- More complex scenarios earn higher rates
- Multiple concurrent projects may offer different rates
Note: Other auitions/mission(s), available via the Mindrift platform, may result in additional earnings.
Please submit your CV in English and clearly display your English proficiency level. Questions? [Contact Mindrift support.]
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