Mindrift
Customer Support Specialist - Freelance AI Trainer
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Customer Support Specialist - Freelance AI Trainer
Please submit your CV in English and indicate your level of English proficiency.
Job Title:
Customer Service Evaluator (AI System Testing)
About Mindrift
Mindrift connects specialists with project-based AI opportunities for leading tech companies. We focus on testing, evaluating, and improving AI systems, particularly in a customer service context. Our projects are typically not permanent—they are time-bound and based on individual contributions.
The Opportunity
At Mindrift, each project involves unique tasks and may include:
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Designing and evaluating fee inquiry and statement clarification scenarios
- Ensuring fee amounts match disclosed schedules
- Distinguishing between descriptor-mapping questions and real fraud claims
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Creating autopay and payment setup scenarios with deliberate traps
- Typos in payee names
- Insufficient-funds policies and incorrect draft dates
- Missing confirmation steps as part of validations
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Building card replacement and fraud claim scenarios
- Testing urgency to block fraudulent transactions
- Evaluating fraud-signal recognition and intake scripting
- Completing clean handoffs to the disputes team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
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Authoring account closure scenarios
- Testing eligibility logic for retention offers
- Ensuring compliance with pending-transition checks
- Validating refusal to extend offers to ineligible customers
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Grading conversational responses for accuracy and tone
- Assessing empathy under pressure
- Ensuring appropriate use of register in voice vs. chat communication
- Verifying clarity without exceeding service scope
Ideal Candidates
This role is best suited for individuals with a background in customer service, banking, or financial services, who are open to part-time and non-permanent work.
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Educational Background Preference for a degree in:
- Finance
- Business Administration
- Economics
- Communications
- Psychology
- Marketing (or related fields)
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Experience Required
- 2+ years in roles related to customer service, banking, retail, or financial services
- Prior roles in customer service & support, banking & financial services, or adjacent experience
- Strong background in routing judgment to determine whether queries fall within the scope of service
- Experience interpretation of fee schedules or policy documentation to advise correct actions
- QA Analyst, call-center trainer, or conversation designer background is highly beneficial
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- Skills & Proficiency
- C1-level written English proficiency or better
How It Works
- Apply
- Pass qualification assessments
- Join a project of interest
- Complete project-specific tasks
- Get compensated for contributions
Project Time Investment
This project will require approximately 10-20 hours per week during active phases. This is an estimate, subject to project scope and variability in team participation.
Compensation
Contributors on this project may earn up to $60 per hour equivalent, contingent on expertise, complexity of tasks, and flow of participation.
Note: Earnings can vary across projects based on scope, requirements, and level of effort. Other opportunities on our platform may offer differing compensation tiers.
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