Coople
Customer Support Specialist (German-speaking)
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Customer Support Specialist (German-speaking)
Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.
As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high-level support to our worker and client base.
Your Responsibilities
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
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- Native-level German both spoken and written is required
- Experience in customer service or similar customer-oriented jobs
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Digitally savvy, with a clear openness towards using AI tools
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Shift arrangements
We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:
- From Monday to Friday, 07:00am to 3:30pm (with 30 minutes lunch break)
- Availability from 06:00am to 2:30pm occasionally is a plus
- From Wednesday to Sunday, with various shift starting times
- From Saturday to Wednesday, with various shift starting times
Should you decide to apply, then you’ll be asked in a next step which of the above shifts you can accommodate to. We do not need all possibilities covered.
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Travel and other work conditions
This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2 – 3 days per trip expected).
Per annum salary indication £ 31’000,-
Ready to take the next step in a dynamic HR tech company?
At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.
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