Thermo Fisher Scientific
Customer Support Specialist - LC Software
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Customer Support Specialist - LC Software
Customer Service Training Specialist
The Role
As part of Thermo Fisher Scientific’s growing team, you’ll contribute to a mission that brings meaningful impact on a global scale. Explore how our teams help customers improve the world—making it healthier, cleaner, and safer. We empower our global workforce to achieve individual career ambitions, simultaneously advancing science toward new breakthroughs like environmental solutions, food safety, and cancer cures.
Position Overview
We are looking for a Customer Service Training Specialist to design and deliver tailored training programs for internal and external customers at Thermo Fisher Scientific. This role focuses on developing and implementing learning solutions for complex products like electron microscopy and analytical instruments, ensuring learners grasp critical technical knowledge confidently.
You will collaborate closely with the technical training department, delivering engaging and insightful training across diverse audiences including:
- Field Service Engineers
- R&D specialists
- Operations Engineers
- External customers
By combining classroom instruction, hands-on practice, remote learning, and e-learning development, you’ll simplify sophisticated technical content, making it accessible and applicable.
Additionally, you’ll interface with multiple teams across the organization, ensuring seamless alignment between training, tech support, R&D, and cross-functional stakeholders like Product Engineering, Manufacturing, and Product Management.
Responsibilities
| Core Areas | Role-Specific Tasks |
|---|---|
| Training Development | Create and refine training curricula, resources, and e-learning modules tailored to electron microscopy and instruments |
| Training Delivery | Conduct effective, high-energy virtual and in-person training sessions, including workshops and interactive coaching |
| Experience Customization | Employ Thermo Fisher’s skills-passport system to track and personalize learning paths for participants at all expertise levels, from beginners to advanced specialists |
| Knowledge Transfer | Communicate complex concepts clearly, with the ability to translate technical jargon into practical, actionable insights |
| Problem Solving & Innovation | Develop creative, low-friction learning solutions and training methodologies |
| Team Collaboration | Partner with Global Tech Support, Product Development, and Operations to refine and enhance training approaches |
| Performance Tracking | Monitor learner progress, identify knowledge gaps, and revise training modules accordingly |
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Requirements
Qualifications
- Educational Background: Advanced Degree with 3 years of applicable experience, or a Bachelor's Degree with 5 years in related subject areas
Preferred Fields of Study
- Electrical Engineering
- Mechanical Engineering
- Mechatronics
- Physics
- Adjacent technical disciplines
Core Competencies
Technical Expertise
- Deep understanding of instrumentation systems, including electron microscopy
- Familiarity with automation and diagnostics in complex equipment
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Instructional Skills
- Strong background in developing adult learning programs and e-learning content
- Proficient in both in-person and virtual training delivery
- Advanced English language proficiency in verbal/written communication for global audiences
Soft Skills
- Skilled in translating technical concepts into engaging, relatable materials
- Charismatic and motivational—excelling at interpersonal engagement with diverse teams
- Ability to work independently while balancing collaboration with global partners
Technical & Organizational Capabilities
- Experience with learning management systems (LMS) and collaborative platform tools
- Proven problem-solving skills in technical contexts
- Capable of effective project management and time organization
Travel Requirements
- Willingness to travel 30-40% for training delivery and customer support initiatives
Benefits
- Career & Growth Opportunities: Align your professional goals with a leading global innovator that values skill development and upward mobility at every level
- Meaningful Impact: Join a mission-driven team tackling world challenges—helping protect environments, improve food safety, and promote scientific advancement
- Global Collaboration Environment: Work in a diverse, supportive, and tech-focused collaborative framework across finance units, R&D, and operational teams
- Training Development Tools & Resources: The latest analytical and LMS platforms to streamline content creation, improve efficiency, and maximize impact
- Future-Proof Yes: Contribute to cutting-edge solutions in technology, medical diagnostics, life sciences, and other critical sectors
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