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Payroll Customer Support Advisor
£ – Hourly Rate Negotiable (DoE) Remote (UK) | Initial Contract: 4 Weeks
About the Role
We are seeking a Payroll Customer Support Advisor to join a growing organisation. This is a customer-focused role, where you will provide first-line support to clients by investigating and resolving payroll queries, correcting calculation errors, and ensuring an excellent customer experience.
You will be supporting a small portfolio of customers whose payroll has been impacted, working closely with internal teams to resolve issues accurately and efficiently.
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Key Responsibilities
- Provide first-line support to clients regarding payroll-related queries
- Investigate and resolve calculation errors with precision
- Ensure clear and professional communication with customers
- Work collaboratively with internal teams to resolve issues efficiently
- Maintain accurate records of payroll-related support interactions
Requirements
- Previous experience in payroll support, payroll administration, or customer service in a payroll environment is essential
- Demonstrated ability to investigate payroll queries while maintaining attention to detail
- Strong communication skills, both verbal and written
- System experience is not mandatory, but a good understanding of payroll processes is advantageous
- Ability to work remotely in a fast-paced, collaborative environment
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Benefits of the Role
- Fully remote working arrangement
- Streamlined one-stage interview process
- Fully fast-tracked training where required
- Opportunity to contribute to a real and impactful payroll support project
- Supportive team environment focused on efficiency and professionalism
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