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Customer Support Specialist
Build Halt Customer Support Role
About Build Halt
Build Halt is a project management application designed to help teams plan, track, and deliver work more efficiently. The platform provides tools for organizing tasks, managing timelines, and collaborating across projects of all sizes.
The company prioritises:
- Reliability
- User-friendly experiences
- Responsive customer support
To ensure users gain maximum value from the product.
Role Overview
This is a full-time, on-site position based in London for a Customer Support Specialist.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone, offering clear and accurate guidance on using the Build Halt project management app.
- Investigate and resolve technical issues promptly.
- Document common problems and suggest resolutions.
- Escalate complex cases to internal teams as needed.
- Help maintain the knowledge base and gather customer feedback.
- Collaborate with product and engineering teams to improve features and enhance the overall user experience.
- Uphold high customer satisfaction metrics with consistent, professional communication.
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Requirements & Qualifications
Essential Skills & Experience
- Strong experience in Customer Support with a proven ability to handle inquiries efficiently and empathetically.
- Excellent interpersonal skills, including clear communication with users of varying technical backgrounds.
- Technical support experience, with the capability to troubleshoot software issues and guide users through solutions.
- Analytical skills to identify patterns in customer issues, suggest improvements, and contribute to process enhancements.
- Familiarity with web-based and SaaS applications.
- Proficiency in written and verbal English communication is fundamental.
- Ability to work on-site in London, manage multiple tasks, and prioritise effectively in a fast-paced environment.
- Prior experience in customer-facing roles.
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Beneficial (But Not Mandatory)
- Prior work or knowledge of project management tools.
- Formal education or training in business, IT, or related fields.
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