South Yorkshire Apprenticeship Hub
Customer Support Technician Apprentice
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Apprenticeship Level 3
Apply by: 27/07/2026
Apply now on the GOV.UK apprenticeship site
About The Role
We are looking for a dynamic Customer Support Technician Apprentice to join our close-knit, friendly team! This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.
- Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real-time help to over 3,500 users.
- Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop.
- Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.
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About The Training
Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
- Accelerate AI adoption
- Streamline productivity
- Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
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Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
- Microsoft 365
- Microsoft Copilot
- SaaS (Software as a Service) applications.
About The Employer
Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals.
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
Training Provider
QA LIMITED
Course/Training
Data technician (level 3)
Apply by: 27/07/2026
Apply now on the GOV.UK apprenticeship site
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