Gamma Recruitment Team
Customer Support Technician (Networking) - Enterprise Markets
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Customer Support Technician (Networking) - Enterprise Markets
Customer Support Technician (Networking)
Location: Hybrid (Bradford/Leeds)
About Us
At Gamma, we’re a dynamic, forward-thinking team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We are expanding rapidly, delivering digital automation and Gamma-powered services to Enterprise, Public Sector, and Small to medium businesses, both directly and through our growing network of channel partners.
We move fast with a start-up mindset, yet we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. At Gamma, you’ll have the chance to make an impact, to grow your career, and to be part of a company that celebrates inclusivity and fresh ideas.
What You’ll Be Doing
The Customer Support Technician (Networking) will act as the primary technical interface between Gamma and our major strategic customers. You will be part of a customer-dedicated technical service desk team, serving a high-profile client in the retail, manufacturing, and logistics sectors.
You’ll be the go-to contact covering:
- All network-related queries
- Fault management, especially during Major Incidents
- Escalation management
- Provisioning and network design
- Planned maintenance activities
Each day will involve robust collaboration with internal teams, including:
- Field Engineering
- 2nd and 3rd Line Engineering
- Project Teams
- Customer’s own Networks and Major Incident Management team
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Your Daily Responsibilities
You will:
- Proactively monitor and maintain a large Cisco and Meraki device network.
- Diagnose, troubleshoot, and resolve incidents* while comparing critical data against ServiceNow.
- Act as Gamma’s technical representative on Major Incident resolution calls.
- Coordinate network changes, upgrades, and supplier maintenance windows.
What You’ll Need
Essential Requirements
- A proactive team player with enthusiasm for collaboration and a can-do attitude.
- Technical service desk experience is a must.
- Solid knowledge of routing and switching technologies.
- Familiarity with vendors like Cisco, Meraki, and Juniper.
- A customer-focused attitude with the ability to represent Gamma with integrity to both technical and non-technical stakeholders.
- Strong problem-solving skills with a structured approach to network diagnostics.
Ideal Qualifications
- Experience providing technical support for Data networks in a commercial or enterprise environment.
- Proficiency in Cisco Command Line Interface (CLI) and/or recent certification, such as CompTIA Network+.
- Familiarity with IT Service Management (ITSM) tools.
- Understanding of core network protocols:
- IP Addressing (v4 and v6) & Subnetting
- DNS, DHCP, OSPF
Flexible Compensation Package
At Gamma, we believe in a healthy work-life balance. Here’s what we offer:
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- 25 days paid annual leave, plus an extra day off on your birthday.
- A volunteer day to support a charity of your choice.
- Parental leave: Enhanced maternity and paternity pay, plus childcare vouchers.
- Pension plan: With 4.59% employer contributions, supporting your long-term savings.
- Life Assurance & Income Protection: Four times your salary coverage, paired with Bienfit’s Group Income Protection.
- Equity & Incentives: ShareSave and Share Incentive Plans to share in Gamma’s success.
- Private Health Insurance: Fully-linked through Vitality for your and your immediate family.
- Green Benefits: Electric Vehicles via Octopus EV and a Cycle-to-Work scheme.
Role-Specific Considerations
Job Conditions
- This is a hybrid role requiring 3 days per week on-site at the client premises in Bradford/Leeds. -Unfortunately, we cannot offer visa sponsorship or relocation support for this role.
Company Commitments
- Equal Opportunity Employer: We embrace diversity and welcome applicants from underrepresented backgrounds.
- No discrimination based on any protected characteristic.
- Family-Friendly Environment: Built on trust, autonomy, and flexibility with a mission of promoting work-life balance.
For Recruitment Agencies
Please respect this notice: We have our partners in place and are not seeking external engagements at this time. No speculative CVs.
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