SCC
Customer Support Technician Site ( United Utilities )
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Customer Support Technician Site ( United Utilities )
IT Field Delivery Engineer - Site
SCC is actively building diverse teams and welcomes applications from everyone.
About the Role
Location: Warrington Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a comprehensive flexible benefits scheme, and 2 paid-for volunteering days per year Hours: 8:00 AM – 4:30 PM (Monday – Friday) Hybrid Working Model: Mix of office and home working Interview Process: 2-stage process
Why SCC?
- Inclusive workplace
- Excellent package: Strong basic and additional company benefits
- Hybrid working with core hours aligned to role requirements
- Career development with lifelong learning opportunities
- Join Europe’s largest privately-owned IT company
Role Purpose
To provide on-site support for IT hardware and software products, adhering to required Service Level Agreements (SLAs). Deliver efficient, proactive IT support to meet customer needs.
Key Responsibilities
- Troubleshoot, repair, and maintain hardware (PC’s, laptops, printers, servers, AV equipment, telephony, and networking tools) across multiple sites.
- Resolve operating system and application-related incidents per customer/manufacturer procedures.
- Complete IMAC (Install/Move/Add/Change) projects following customer specifications.
- Maintain regular communication with Call Administration/Service Delivery Manager and on-site stakeholders.
- Process RMA (Return Material Authorisation) and equipment movements promptly and securely.
- Achieve set KPIs while ensuring work complies with all Fire, Security, and Health & Safety regulations.
- Log all incidents in the approved ITSM (IT Service Management) tool and adhere to SLAs.
- Upskill in new technologies and maintain technical competencies.
- Willingness to undertake on-call duties and additional overtime when required.
- Mentor junior Field Delivery Engineers as needed.
- Comply with all company and customer policies, acting responsibly in handling workplace safety.
- Maintain company assets in good working condition.
- Produce and update technical documentation where necessary.
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Skills and Experience
- Professional and presentable appearance required.
- Full UK driving licence (customer-specific requirement).
- Exceptional customer service skills.
- Ability to obtain Government and/or Police Security clearances (no regulatory restrictions).
- Self-driven with strong organisational skills; capable of working independently.
- Equivalent qualifications to CompTIA A+, along with knowledge of:
- Operating system administration
- Application support
- Telephony systems
- Ability to work at heights and undergo manual handling activities.
- Demonstrates positive teamwork behaviours.
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About Us
SCC is Europe’s largest privately-owned IT company, headquartered in Birmingham’s £7m HQ. We drive IT transformation and deliver exceptional digital experiences through innovation, bringing unique ideas and disciplines together for a global impact.
We simplify complexity and champion inclusivity, ensuring every employee is valued and empowered.
Key Commitments
- Equal opportunities employer
- Proactive equality, diversity, and inclusion policies
- Fair considering of reasonable adjustments for interviews (please inform the SCC Talent Acquisition team upon scheduling).
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