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Customer Team Leader
Customer Team Leader Location: School Road, Conon Bridge, Highlands, IV7 8AF
Pay & Contract £14.48 per hour 25 hours per week (permanent, part-time contract)
Working Pattern A mix of opening, closing, and mid-day shifts with flexibility across the week, including:
- At least 2 evening shifts per week (e.g. Fridays after 6pm)
- 1 weekend shift per month (either Saturdays or Sundays)
You’ll be on standby for flexibility, and availability will be discussed at interview. Apply easily via mobile assessments—no CV needed.
About the Role Join Co-op as a Customer Team Leader and lead a small team in a fast-paced store, ensuring seamless operation to serve local communities. Responsibilities include managing inventory, leading sales, and supporting in-store services like the post office, bakery, or home delivery operations.
Why This Job Matters
- Keep customer shelves stocked, ensuring variety and choice
- Foster a strong community presence, engaging with local customers
- Champion Co-op membership, contributing to business growth while supporting charities
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Responsibilities
- Direct the store on a day-to-day basis by leading shifts and operations
- Coach and motivate your team to deliver high service standards and efficiency
- Troubleshoot tasks on the shop floor, from tills to stock management
- Ensure store performance through merchandising, stock accuracy, and HR processes
- Engage with the community and promote Co-op membership
Requirements
- Passion for people and leadership
- Adaptable and flexible mindset
- Ideally skilled in retail, merchandising, or team management (essential experience not required)
Why Co-op?
Joining Co-op means more than employment—you’re joining an ethical movement that prioritises people, communities, and purpose. Welcome benefits include:
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- Full training & career development
- 30% discount on Co-op products
- Pay-as-you-go payroll access
- Up to 10% pension contributions
- 36 days holiday (pro-rata)
- Free, 24/7 GP appointments and financial support tools
- Inclusive workplace that supports diversity and well-being
Commitment to Belonging
- Disabled applicants invited to interview if they meet core job requirements
- Full interview support inclusive of any necessary adjustments
Visit jobs.coop.co.uk/apply-process for details on the application process and jobs.coop.co.uk/diversity-inclusion to learn about our diversity commitments.
Application Note You’ll complete two short online assessments (15-20 minutes). We reserve the right to close this vacancy before the end date.
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