Co-op
Customer Team Leader
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Customer Team Leader
Customer Team Leader
Location: 5 Rothersthorpe Road, Far Cotton, Northampton, NN4 8JA
Pay: £14.48 per hour Contract:
- 20 hours per week, permanent (part-time)
- Regular overtime available
Working Pattern: Closing shifts from mid-afternoon through to late evening, with flexible availability across the week, including:
- Friday after 6pm
- Any Saturday shift
- Any Sunday shift Availability discussed further at interview.
Benefits:
- 30% colleague discount in-store
- Other benefits available (see below)
*Application Note: No CV required—apply easily via mobile assessments (takes 15–20 mins). Age verification (18+) required for sales duties.
About the Role
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping deliver essential services to your community. Your responsibilities may include:
- Supporting the post office, bakery, or coordinating with the online delivery team.
- Hands-on work on the shop floor and at tills. Whatever the day brings, your role is pivotal in making life easier for customers, driving Co-op’s mission.
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Why This Role Matters
You’ll ensure our shelves stay stocked, provide excellent customer service, and champion Co-op membership and community initiatives. Your efforts directly impact the local economy, charity partnerships, and the vibrancy of the Co-op community.
Key Responsibilities
- Manage the day-to-day operations of the store, delegating tasks and leading the team during shifts.
- Motivate, coach, and support the Customer Team in delivering outstanding service and operational efficiency.
- Contribute hands-on to retail operations (stock handling, merchandising, tills).
- Maintain merchandising standards, stock accuracy, and HR processes to improve performance.
- Advocate for Co-op through community engagement and membership growth.
Requirements
A mix of passion, adaptability, and an attitude to lead will serve you well. Minimum essential skills:
- A passion for people leadership and serving the community.
- Willingness to work flexibly, including evenings and weekends.
- Experience (optional but valuable) in retail, merchandising, or team coordination.
Why Join Co-op?
Co-op is owned by its members. Working here means you’re part of a movement that prioritises people, communities, and purpose.
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Perks & Support
- Full training and development resources to thrive in your career.
- 30% discount on all Co-op-branded products in-store.
- Flexible pay access—earn and receive via backdated PPA.
- Up to 10% employer pension contribution.
- 36 days annual leave (pro-rated including bank holidays).
- 24/7 GP access + colleague support programmes.
- Holistic policies to support through major life events.
Belong to a Community That Shapes You
Co-op proudly builds diverse and inclusive teams. We’re proud signatories of the Disability Confident scheme, committed to inclusivity and accommodating reasonable adjustments during recruitment.
For more insights into our recruitment process (jobs.coop.co.uk/apply-process) or diversity and inclusion (jobs.coop.co.uk/diversity-inclusion).
NOTE: Application involves two short online assessments (~15–20 mins). Due to flexibility in recruitment, vacancies may close unexpectedly before the published date.**
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