Co-op
Customer Team Leader
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Customer Team Leader
Customer Team Leader
Location: Bedwell Road, Crosslanes, LL13 0TR Pay: £14.48 per hour Contract: 20 hours per week + regular overtime, permanent part-time Working Pattern: Mix of opening, closing, and mid-day shifts, with flexibility across the week (incl. 2 evening shifts and 1 weekend shift per month, e.g., Friday after 6pm, Saturday, or Sunday)
30% Colleague Discount in store – see below for more benefits. Apply easily: Take our assessments from your mobile – no CV needed.
⚠ Note: Must be 18+ to authorise age-related sales.
About the Role
Join us as a Customer Team Leader and take the next step toward managing your own store.
In this dynamic role, you’ll:
- Lead a small team in a fast-paced Co-op store, offering essential services (post office, bakery, online orders, home delivery support).
- Play a vital role in delivering exceptional service, adapting to daily demands, and fostering community connections.
Why this job matters:
You’ll help stock shelves and support sales to expand our customer offerings—from everyday essentials to exciting new services. As a valued, engaged member of your community, you’ll connect with customers, champion Co-op membership, and support local and national charity work.
Responsibilities
- Operational Leadership: Own the day-to-day running of the store, steering your shift team toward smooth operations and outstanding service.
- Team Development: Motivate, coach, and support team members to deliver efficient service and high performance.
- Hands-on Support: Work on the shop floor, at tills, and set the pace for efficiency and customer care.
- Store Performance: Improve merchandising, stock accuracy, HR processes, and general store operations.
- Community Champion: Promote Co-op values, grow member loyalty, and support local charitable initiatives.
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What You’ll Bring
To thrive in this role, we need:
- Leadership passion—a natural inclination toward guiding teams and making an impact.
- Flexibility and adaptability—balancing varied shifts while always putting customers first.
- Retail, merchandising, or team management skills (Not essential, but valuable—we welcome beginners!)
Note: We keep criteria simple so roles are as accessible as possible.
Why Join Co-op?
At Co-op, decisions aren’t made by a few—we’re owned by our members, so you’re part of the frontline of an organisation that puts people first. Join a movement where:
- You’ll thrive: With lifelong talent (training & career) growth and a fair, supportive environment.
- You’ll benefit:
- 30% discount on Co-op products.
- Flexible pay access—earn it, spend it.
- 10% pension contributions increasingly.
- 36 days’ holiday (pro-rata), including bank holidays.
- 24/7 GP access + well-being support.
- Cycle to work scheme.
- Humane policies supporting big life moments (childcare, mental health, etc.).
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A Place You’ll Belong
We build diverse, inclusive teams rooted in every community we serve. Our commitment:
- Applications welcome from everyone; we actively strive to create a welcoming workplace.
- Signed members of the Disability Confident scheme: Guaranteeing interviews if you meet the criteria and request them.
- Support guaranteed: Flexible adjustments during recruitment if needed.
Explore our inclusive policies and recruitment process: 🔗 j jobs.coop.co.uk/apply-process 🔗 j jobs.coop.co.uk/diversity-inclusion
Application Process
To apply:
- Complete 2 short online assessments (~15-20 mins total).
💡 No CV needed—apply easily from your mobile!
Note: We reserve the right to close vacancies before the scheduled end date.
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