Co-op
Customer Team Leader
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Customer Team Leader
Customer Team Leader
Location: 105-111 Winchester Road, Chandlers Ford, Eastleigh, SO53 2GH
Pay: £14.48 per hour
Contract: 24 hours per week (part-time, permanent) Including regular overtime and flexibility across shifts, including evening/weekend work.
Working Pattern:
- Mix of opening, closing, and mid-day shifts
- At least 2 evening shifts (e.g., Friday after 6 PM)
- 1 weekend shift (Saturday or Sunday)
- Availability discussed further at interview
Benefits (perks):
- 30% colleague discount in store
- (Other benefits listed later in Why Co-op?)
Eligibility:
- Must be aged 18+ to authorise age-related sales
About the Role
Join us as a Customer Team Leader and take the next step toward managing your own store. In this role, you’ll lead a small team in a fast-paced Co-op store, ensuring essential services—post office, bakery, online orders, or home deliveries—run smoothly.
Whatever the day brings, you’ll play a key role in making life easier for our customers, fostering local community connections, and championing Co-op membership.
Why This Job Matters
As Team Leader, you’ll deliver more than just goods—you’ll:
- Keep shelves stocked and support sales growth
- Serve as a familiar, trusted presence in the community
- Partner with local/regional charities
- Drive membership growth to empower Co-op’s unique mission
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Responsibilities
- Lead your team—oversee day-to-day operations and shift management
- Motivate and coach colleagues to deliver excellent service & efficiency
- Work the shop floor—assist with tills, merchandising, and stock accuracy
- Support HR processes, store performance, and operational improvements
- Engage with the community and promote Co-op membership
Requirements
WE’RE COMMITTED TO ACCESSIBLE ROLES, so these are the only specific criteria:
- Passion for people + leadership
- Ability to work flexibly while leading by example
- Basic familiarity with retail, merchandising, or team management (essentials, not mandatory experience)
(No CV required; complete assessments to apply!)
Why Co-op?
Co-op is owned by its members—meaning you join a movement, not just a job.
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What You’ll Gain:
- Training & career development
- 30% discount on in-store products
- Flexible pay access
- 10% pension contribution
- 36 days’ holiday (pro-rata, with bank holidays included)
- 24/7 GP access + mental health support programme
- Cycle-to-work scheme
- Market-leading life policies (e.g., childcare, flexible work)
A Place You’ll Belong
We’re building inclusive teams that reflect our communities. Commitments include:
- Disability Confident scheme (interviews guaranteed to qualified candidates)
- Supported recruitment (adjustments available at any recruitment stage)
- Diverse policies to foster “you belong here” culture
Learn more:
Application Process
- Complete two online assessments (15–20 mins)
- No CV needed! Apply easily from your mobile
⚠️ Note: We reserve the right to remove this vacancy before the deadline.
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