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Customer Team Leader
Location: Plough Street, Conwy, Llanrwst, LL26 0AG
Pay: £14.48 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working Pattern: A mix of opening, closing, and mid-day shifts, including at least:
- 2 evening shifts (Friday after 6pm, evenings on other days)
- 1 weekend shift (any shift on Saturday or Sunday)
Your availability will be discussed further at interview. Apply easily from your mobile — no CV needed!
About the Role
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the first step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, delivering essential services to your community. This could involve working in our post office, bakery, online services, or supporting home delivery drivers. Every day brings new challenges, but you’ll play a key role in making life easier for customers.
Why This Job Matters
- Keep shelves stocked and support sales, expanding the options and services we offer.
- Become a familiar face in the community, building customer relationships and supporting local and national charities.
- Act as a champion for Co-op membership, driving the growth of our co-operative business.
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What You’ll Do
- Own the day-to-day store operations, leading the team during your shift.
- Motivate, coach, and support Customer Team Members to deliver excellent service.
- Work on the shop floor and tills, setting the standard for a positive and efficient work environment.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op by engaging with the community and growing membership.
What You’ll Bring
We aim for accessibility, so we only require the minimum criteria to thrive:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Experience (not essential but preferred) in retail, merchandising, or team management.
Why Choose Co-op?
You won’t just be taking a job—you’ll be joining a movement that puts people and communities first.
Your benefits include:
- Full training and career development support.
- 30% colleague discount on Co-op products in-store.
- Flexible pay access (earn as you go).
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments + colleague support programme.
- Cycle to work scheme.
- Market-leading policies to support life’s big moments.
Get help with your application
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We’re building a workplace where everyone belongs. Our inclusive policies ensure a supportive environment, and we value diversity, accessibility, and well-being.
Diversity & Inclusion
- We’re part of the Disability Confident scheme, offering interviews to qualified disabled candidates and supporting recruitment adjustments.
- If you need any changes during the process, we’ll work with you.
Learn more:
- Recruitment process: jobs.coop.co.uk/apply-process
- Diversity & Inclusion commitments: jobs.coop.co.uk/diversity-inclusion
Application Process
To apply, complete two online assessments (15–20 minutes total) on mobile.
Note: We reserve the right to remove this vacancy before the closing date.
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